Spa Manager

Major Job Tasks: - Open/Close the spa as scheduled - Ensure daily operating procedures are followed by employees - Assist director in preparing employees schedules and submitting payroll information - Assist in ordering spa merchandise and supplies - Maintain a neat and clean spa and adjust as needed - Provide superior customer assistance and service - Maintain positive work environment to facilitate excellent service - Operate point of sale system and accurately handle payment transactions - Provide a quiet, efficient, harmonious spa experience for guests - Maintain effective appointment booking procedures - Assist in training and supervising spa receptionists - Discipline spa receptionists as needed and recommend discipline for therapists as needed - Assist the Spa Director in other duties as needed Required Education/Experience/Skills: - Prior retail sales and supervisory experience - 3-5 years experience in the spa industry - Excellent communication skills for positive interaction with employees and customers - Ability to perform point of sale operations to include handling cash and credit transactions - Basic typing skills Requested Education/Experience/Skills: - Experience with Microsoft Word and Excel - Experience with a Spa management software program Working Condition: Potential work hazards include slipping, tripping and falling. Position Description/Summary: Spa Manager is responsible to maintain daily operations at the Spa to include scheduling, training, and supervising spa receptionists; coordinating and scheduling spa services; merchandising; and providing superior customer service and sales.