Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
Position Description/Summary: Spa Manager is responsible to maintain daily operations at the Spa to include scheduling, training, and supervising spa receptionists; coordinating and scheduling spa services; merchandising; and providing superior customer service and sales.
Major Job Tasks: - Open/Close the spa as scheduled
- Ensure daily operating procedures are followed by employees
- Assist director in preparing employees schedules and submitting payroll information
- Assist in ordering spa merchandise and supplies
- Maintain a neat and clean spa and adjust as needed
- Provide superior customer assistance and service
- Maintain positive work environment to facilitate excellent service
- Operate point of sale system and accurately handle payment transactions
- Provide a quiet, efficient, harmonious spa experience for guests
- Maintain effective appointment booking procedures
- Assist in training and supervising spa receptionists
- Discipline spa receptionists as needed and recommend discipline for therapists as needed
- Assist the Spa Director in other duties as needed
Required Education/Experience/Skills: - Prior retail sales and supervisory experience
- 3-5 years experience in the spa industry
- Excellent communication skills for positive interaction with employees and customers
- Ability to perform point of sale operations to include handling cash and credit transactions
- Basic typing skills
Requested Education/Experience/Skills: - Experience with Microsoft Word and Excel
- Experience with a Spa management software program
Working Condition: Potential work hazards include slipping, tripping and falling.
Physical Requirements: - Ability to stand during entire shift
- Ability to reach, bend, stoop and climb ladder as needed