Coeur d'Alene Resort Spa Director
The Coeur d'Alene Resort is seeking an experienced and dynamic Spa Director to lead one of the Northwest's premier luxury resort spa operations. This is an exciting opportunity for a hospitality leader passionate about wellness, elevated guest experiences, team development, and operational excellence.
This leadership role oversees a luxury spa operation generating more than $5 million annually with a team of approximately 80–90 employees. We are looking for a hands-on leader who thrives in a fast-paced resort environment and understands how to balance exceptional guest service, team culture, and financial performance.
Located in beautiful North Idaho, the Coeur d'Alene Resort offers a unique lifestyle opportunity surrounded by lakes, mountains, outdoor recreation, and a growing luxury hospitality market.
Position Summary
The Spa Director is responsible for the overall leadership, daily operations, financial performance, guest satisfaction, and team development of the Coeur d'Alene Resort Spa. This role requires a motivated and visible leader who can build culture, inspire teams, maintain elevated hospitality standards, and drive operational success within a high-volume luxury environment.
Essential Duties and Responsibilities
Lead all spa operations, including front desk, service providers, attendants, retail, and leadership team
Oversee approximately 80–90 employees within a high-volume resort spa environment
Maintain exceptional guest service standards and luxury hospitality experiences
Drive financial performance through budgeting, labor management, payroll oversight, and revenue growth initiatives
Recruit, train, mentor, and develop managers and spa team members
Ensure operational efficiency, cleanliness, organization, and compliance with Resort standards
Monitor scheduling, staffing levels, productivity, and guest feedback to support operational success
Collaborate with Resort leadership on promotions, events, strategic initiatives, and overall guest experience enhancements
Foster a positive, professional, and team-oriented workplace culture focused on accountability and engagement
Qualifications and Requirements
Minimum 5 years of Spa Management experience required
Resort spa or luxury hospitality experience strongly preferred
Proven experience managing large teams and multiple department leaders
Strong background in operations, guest service, budgeting, labor management, and team development
Excellent leadership, communication, and organizational skills
Ability to thrive in a fast-paced, high-expectation environment
Experience creating elevated guest experiences and hospitality-focused cultures
Experience with Spa Soft or similar spa management systems preferred
Flexible schedule including evenings, weekends, and holidays.
What We Offer
Competitive salary DOE
Bonus opportunity
Comprehensive benefits package
Paid Time Off (PTO)
Employee dining and Resort discounts
On-site Medical Clinic
Career growth opportunity within a premier hospitality organization