The Spa Attendant role involves educating guests on spa facilities, maintaining cleanliness, organization, and standards across all spa areas.
Responsibilities include recommending "do it yourself" experiences to maximize revenue, conducting tours for guests and VIPs, and acting as an ambassador for the spa.
They must record guest preferences, handle complaints promptly, organize daily schedules, prepare spa areas, and log maintenance or cleanliness issues.
Attendants respond to guest inquiries, provide facility information, ensure amenities are stocked, and liaise with hotel departments to meet guest needs.
Additional duties include maintaining equipment and hygiene standards, supporting other departments, attending training, and ensuring personal appearance and punctuality.