Who You Are
“It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi
Sounds like you? Great! Here’s what E80 Group has to offer.
Position Description:
The Service & Project Coordinator helps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.
Duties and Responsibilities:
- Customer Relationship & Ticket Management
- Manage service tickets as assigned, ensuring timely response and resolution
- Maintains a productive relationship with the customer
- Address customer concerns and aim for first‑contact resolution when possible
- Collect feedback to identify opportunities for product or service improvement
- Keep Customer Service Leadership updated on activity status, including:
- Open ticket progress
- Items requiring additional technical or commercial support
- Escalated complex issues
- Service & Project Coordination
- Development of SME level understanding:
- Develops deep understanding of assigned Region/KA Plants system
- Understands the solutions E80 Group offers at a functional and technical level
- Collaborate with Technical Departments in identifying suitable resources for each job
- Project Management & Coordination
- Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements
- Confirm availability of necessary information to plan and organize interventions effectively
- Ability to create project scope and develop solutions in collaboration with technical teams
- Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion
- Coordinate and request materials for intervention with E80 vendors, and working with purchasing team
- Act as interface for all stakeholders, both internal (project team) and external (customer)
- Administrative Responsibilities
- Create and maintain project plans: scope, timeline, resources, material needs, and cost
- Responsible for the preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.
- Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments
- Manage project reporting as required
Qualifications:
- Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)
- 3 years’ Experience in automation, material handling, or related industrial environments required
- Excellent English language proficiency
- Ability to motivate, and coordinate technical resources and field staff in a matrixed environment
- Strong organizational, leadership, and time‑management capabilities
- Ability to manage multiple projects across multiple plants and customers at once
- Strong communication skills with the ability to interpret and articulate technical concepts
- Working knowledge of:
- ERP systems
- BI tools
- CRM system, preferably salesforce
What's in It for You
Compensation: $85K - $105K DOE (FLSA Exempt)
Benefits: Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
Location: Southeast (Full Remote)
Travel: Up to 30%
Not just a job, but Career growth: Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.
E80 World Academy: Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.
#BE80: You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.
Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.