SOP Specialist

Salary: $65,000 - $75,000 + MyShare Equity

The SOP Specialist is responsible for auditing, creating, documenting, and enforcing the step-by-step processes required to manage Warehouse Operations. They act as the vital bridge connecting a company's business goals with the daily execution of the Warehouse.

Reporting to the Manager of Operational Standards & Process Excellence, this position drives and verifies process standardization and compliance across staging, quality control (QC), warehouse health reporting, exception management, and core execution workflows. The Specialist ensures operational procedures are not only documented but also deeply embedded, regularly audited, and systematically sustained across all shifts.

This role serves as the authority on operational standards and partners closely with Warehouse Operations, Retail Consolidation, OP, HR, and IT to eliminate variability and elevate performance across the network.

Essential Duties and Responsibilities

• Own and maintain all warehouse operational SOPs and process standards.
• Govern process compliance and accountability.
• Conduct regular audits to ensure adherence to standards.
• Identify and eliminate process variability across facilities.
• Lead process mapping, redesign, and optimization initiatives.
• Evaluate process effectiveness and adjust standards based on measurable results.
• Partner with Innovation & Implementation to implement new processes.
• Diagnosing process breakdowns and implementing corrective frameworks.
• Ensure new initiatives are operationalized with clear documentation, training, and accountability measures.
• Assist in training and knowledge gap closure for the warehouses in SOPs

Knowledge, Skills, and Abilities

• Exceptional attention to detail
• Champion fluid communication, collaboration, and continuous learning/improvement initiatives
• Understand requirements and how they translate in application features.
• Demonstrate commitment to quality and implementing best practices.
• Perform root cause analysis to identify and solve complex business problems.
• Curate business requirements for complex multi-function application projects.
• Help identify alternate solutions, perform cost benefit analysis, and feasibility studies.
• Help identify risks and develop mitigation strategies and tactics.
• Provide input on project schedule and accurate estimation of project deliverables.
• Experience System testing data integrations, solutions and feature enhancements and able to coordinate/simulate user acceptance testing.
• Bi-lingual in both English and Spanish is preferred.

Education and Experience

• Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required
• Knowledge of basic Microsoft Suite skills is required.
• SQL knowledge is a plus
• Experience with Visio is preferred.
• Knowledge of software development life cycle is a plus.
• Experience with Synapse or similar WMS software is preferred.
• 3+ years' experience in a Warehousing or Logistics continuous improvement/operations or related role is preferred.

Work Environment:

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.
• TRAVEL: This job requires travel between facilities and will primarily be an in-office role with some ability to work remote from time to time. Out of state travel may be required up to 25% of the time.

Employer Rights:

This job description is intended to provide general information about the SOP Specialist position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of SOP Specialist, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

Benefits:

401(k) matching

Medical/Dental/Vision insurance

Employee discount

Flexible spending account

Health savings account

Paid time off

Sick Days

Long-term Disability Insurance

Short-term Disability Insurance

Accidental Insurance

Critical Illness Insurance

MyShare program