About the RoleAs a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post‑sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre‑sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.LocationHybrid - M,T,TH in office. Austin, TX or Tampa, FLWhat You'll be DoingPrepare and deliver technical presentations that explain our products or services to customers and prospectsGuide our customers through the implementation of the NinjaOne solutionWork closely with our sales teams to understand customer requirements and provide sales supportPartner with our account management department to meet the needs of our existing customerWork a set schedule (8 am – 5 pm) with rotating on‑call responsibilitiesTake initiative and provide prompt, accurate follow‑up to tickets and support callTroubleshoot WindowCollaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releaseShare knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures)Actively participate in the design of our consulting processesAbout You2+ Years' experience as a Sales EngineerProficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/MacYou exercise sound judgment and prioritize based on customer impactAs a lifelong learner you are adaptable to new technologies and embrace changePolished verbal and written communication skills that deliver messages with a customer first mindsetYou skillfully build and maintain relationships, both in‑person and virtuallyYou can work independently and with a team in a global environmentAbility to efficiently multi‑task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and proceduresYou are highly organizedDriven and Self‑motivated you set the pace for your self and others around youCustomers, clients, and teammates see you as a problem solver that brings all the details to the solutionBachelor's degree preferred, but not requiredAbout usNinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.What You'll LoveWe are a collaborative, kind, and curious community.We honor your flexibility needs with full‑time work that is hybrid remote.We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work‑life balance with unlimited PTO.We reward your work with opportunities for growth and advancement.Additional InformationThis position is NOT eligible for Visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#J-18808-Ljbffr