Android, Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Communication Skills, Computer Science, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Design Document, Identify Issues, Internet of Things, Mobile Applications Development, Needs Assessment, Node.js, Online Chat, Problem Solving Skills, Product Engineering, Product Support, Product Testing, Proof of Concept, Prototyping, Python Programming/Scripting Language, React.js, Realtime Communications, Sales Management, Social Media, Software Architecture, Software Development, Speech Technology, Streaming Technology, Team Player, Technical Leadership, Technical Support, Telehealth, Web Programming, iOS
LOCATION
Santa Clara, CA
POSTED
30+ days ago
About Agora
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.
About the role
We are looking for a Solutions Engineer to join our team in Santa Clara, working closely with customers to evaluate, prototype, and implement Agora's real-time engagement products.
This role is highly customer-facing and requires someone who is customer-centric, adaptable, and comfortable operating in high-visibility environments. The ideal candidate brings strong experience working directly with customers or stakeholders and is motivated by helping customers succeed through thoughtful technical guidance.
You will partner with customer Engineering teams, internal product teams, and other Solutions Architects to deliver high-quality integrations and ensure successful adoption of Agora's platform. While a solid technical foundation is important, this role places equal emphasis on communication, collaboration, and the ability to understand customer needs in real-world contexts.
What We Value in This Role
Customer empathy over pure technical depth
Ability to operate effectively in high-visibility, customer-facing situations
Clear, structured thinking and communication
Willingness to learn and grow within a solutions Engineering career path
What you'll do
Customer-Focused Solution Delivery
Work directly with customers to understand their business goals, technical requirements, and success criteria
Support customers in evaluating Agora products and building proof-of-concept applications
Guide customers through implementation, integration, and optimization of Agora SDKs and APIs
Translate customer needs into clear technical recommendations and solution designs
Troubleshoot and resolve technical challenges in collaboration with customer and internal teams
Solutions Architecture & Implementation
Design and document solutions across mobile (iOS/Android), web, and backend systems
Assist with SDK integrations and provide best practice guidance
Collaborate with Product and Engineering teams to relay customer feedback and requirements
Contribute to implementation plans and help ensure successful project outcomes
Cross-Functional Collaboration
Partner with Account Executives, Customer Success, and Product teams to support customer engagements
Participate in customer meetings, technical discussions, and workshops
Help customers navigate technical decisions and trade-offs in a practical, business-aware way
Qualifications
Customer & Communication Skills (Primary Focus)
Demonstrated experience in a customer-facing role, preferably supporting high-profile or enterprise customers
Strong communication skills, with the ability to explain technical concepts clearly to different audiences
Customer-first mindset with a focus on delivering value and building long-term relationships
Comfortable leading or participating in customer calls, workshops, and technical discussions
Technical Skills
2+ years of experience in software development or technical solutions roles
Experience with at least one of the following:
Mobile development (iOS or Android)
Web development (JavaScript, React, or similar)
Backend development (Node.js, Python, or similar)
Familiarity with APIs, SDK integrations, and general software architecture concepts
Exposure to real-time communication (voice/video), WebRTC, or similar technologies is a plus
Interest or familiarity with AI-related technologies (LLMs, speech, etc.) is a plus
General
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Ability to learn quickly and adapt in a fast-paced, collaborative environment
Strong problem-solving skills with a practical, solution-oriented approach
Willingness to represent Agora at local meetups, and industry events as needed.
Ability to be present (commute) in the office minimum 3x per week.