Solutions Center Representative

Tailored Management

Scottsdale, AZ
18 days ago
Remote

$19 Per Hour

Highlights

You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships. Qualifications: Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred.

Numbers & Facts

Location	Scottsdale, AZ ( Remote)
Industry	Staffing/Employment Agencies
Salary	$19 Per Hour
Company Size	1,000 to 1,499 employees
Year Founded	1968
Website	https://www.tailoredmanagement.com/

Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Solutions Center Representative – Public Retirement

Location of Assignment: 100% WFH
Pay: $19/hr
Expected start date: 08/24/2026, pending completion of interview and new hire onboarding
Schedule:

Training (first 6 weeks): Monday - Friday 9AM - 5:30PM
Post-training: 8-hour shift during business hours Monday - Friday 8AM - 11PM; Occasionally Saturday from 9:00AM - 6:00PM

Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

Handle inbound calls from members, partners and financial professionals
Interpret policy changes and provide expert guidance
Maintain records and use insights to enhance customer relationships
Ensure compliance with industry regulations and company policies
Educate customers on financial implications, penalties, and plan benefits
Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
Participate in career development and goal-setting sessions

Qualifications:

Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
Experience: 1+ year in customer service or sales
Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

#TMNW

About Company

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.