Solution Engineer

ECLARO

Charlotte, NC
11 days ago

Highlights

The role will also involve supporting customers throughout their integration journey, identifying product gaps, documenting requirements, and coordinating with the product development team to deliver effective solutions. Position Overview: Solution Engineer to support the implementation and integration of our account galaxy and token galaxy products with customers, partners, and financial institutions.

Numbers & Facts

Location	Charlotte, NC
Industry	Staffing/Employment Agencies
Company Size	500 to 999 employees
Year Founded	1999
Website	http://www.eclaroit.com

Description

Solution Engineer
Job Number: 26-00989

Pursue excellence in your career! ECLARO is seeking a Solution Engineer Solutions professional for our client in Charlotte, NC.

Our client is an innovative financial technology company transforming digital banking and payments. If you’re driven by technology and excited to shape the future of finance, this is the perfect opportunity to grow your career with a forward-thinking team!

Position Overview:

Solution Engineer to support the implementation and integration of our account galaxy and token galaxy products with customers, partners, and financial institutions.
This role will act as the bridge between customers, implementation teams, and product development.
The Solution Engineer will be responsible for explaining product features, Open API definitions, integration flows, and technical capabilities to customers.
The role will also involve supporting customers throughout their integration journey, identifying product gaps, documenting requirements, and coordinating with the product development team to deliver effective solutions.

Responsibilities:

Understand the company's account galaxy and token galaxy products, features, configurations, workflows, and technical capabilities.
Explain product functionality, integration options, and Open API specifications to customers.
Guide customers during the end-to-end integration process, including API understanding, request/response formats, authentication, error handling, and testing.
Conduct solution walkthroughs, integration discussions, and technical clarification sessions with customer technology teams.
Analyze customer requirements and map them against existing product capabilities.
Identify requirement gaps, integration challenges, or missing product functionality.
Document customer-specific requirements, use cases, integration flows, and gap analysis.
Collaborate with product managers, business analysts, developers, QA teams, and implementation teams.
Work closely with the product development team to communicate enhancement requests and clarify expected functionality.
Support troubleshooting during integration, UAT, certification, and go-live phases.
Review API documentation, implementation guides, and technical specifications to ensure clarity and completeness.
Help improve customer-facing documentation, integration guides, API references, and onboarding materials.
Provide feedback to internal teams based on customer integration experience.
Participate in product demos, technical discovery calls, and implementation planning discussions.

Required Qualifications:

6+ years of experience in Deposit Account products, banking systems, fintech platforms, or financial technology solutions.
Strong understanding of APIs, especially REST/Open APIs.
Ability to read and explain API specifications, request/response payloads, HTTP methods, status codes, and error messages.
Basic to intermediate knowledge of Java-based applications and enterprise software architecture.
Understanding of integration concepts such as authentication, authorization, webhooks, file-based integrations, API gateways, and message formats.
Ability to translate customer business requirements into technical and product requirements.
Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Experience working with product development, QA, implementation, and customer teams.
Strong analytical, documentation, and problem-solving skills.
Ability to identify product gaps and clearly communicate them to development and product teams.

Java/Spring Boot application behavior
REST API design principles
JSON/XML payloads
OAuth2, JWT, API keys, or other authentication methods
SQL queries for troubleshooting
Log analysis
Webhooks and event-driven integrations
Payment message formats such as ISO 20022, NACHA, or SWIFT

Preferred Qualifications:

Experience with Virtual Account Management, Card solutions
Familiarity with tools such as Postman, Swagger/OpenAPI, Jira, Confluence, SQL, logs, and API testing tools.
Understanding of Java, Spring Boot, microservices, databases, and cloud-based application environments.
Experience supporting customer onboarding, API certification, UAT, and production go-live.
Knowledge of compliance, security, and audit considerations in payment systems.
Customer integration plan
API walkthrough and technical clarification documents
Requirement gap analysis
Product enhancement requests
Customer-specific solution design notes
UAT and certification support documentation
Updated API and implementation guides
Internal handoff notes for development and product teams

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Eric McAuley
Eric.McAuley@eclaro.com
9803601322

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

About Company

Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:

• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities

Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:

• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services

Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.

Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.

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