Solution Center Agent

# Title Solution Center Agent

## About the Organization Case Facility Management Solutions is an industry leader in exterior facility services focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace.

If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. Apply today to learn why Cases employees describe a typical day as challenging, exciting, rewarding, and fun.

## Description

• Listen attentively and actively to callers.
• Record and organize all information provided by customers using computer software.
• Ensure customer satisfaction with follow-up calls.
• Handle multiple projects at once.
• Follow instructions with limited supervision.
• Work quickly and accurately.

## Position Requirements

• 40 hours per week and overtime during snow season.
• Flexibility with scheduling during snow season including early mornings, weekends, and holidays.
• Receptive to feedback.
• Positive attitude and friendly voice.
• Effectively communicate professionally via telephone and email.
• Proficient computer and typing skills.
• Dependable during busy snow season.
• Comfortable working with all levels of the organization.

## Full-Time / Part-Time Full-Time

## Location Massachusetts

## Number of Openings 1

## EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

## Tags This position is currently accepting applications. Apply Now