Solution Advisor
Axelon Services Corporation
Arnold, MD(remote)
Job Title: Solution Advisor Social Work & Behavioural Health
Location: Remote (U.S.)
Compensation: $110,000 $130,000 (based on experience)
Employment Type: Full-Time
About the Role
Solution Advisor with expertise in Social Work and Behavioral Health to support the VA Electronic Health Record Modernization (EHRM) program. In this role, you will serve as a Cerner solution expert, guiding VA stakeholders through system implementation, workflow optimization, testing, and post-go-live support. Youll collaborate closely with Oracle Health, VA leadership, and functional teams to ensure the successful integration of Cerner Millennium solutions across behavioral health and social work domains.
Key Responsibilities
Provide Cerner expertise and knowledge transfer sessions to VA councils, local workshops, and solution experts.
Translate Cerner capabilities and terminology for VA stakeholders to align system functionality with clinical workflows.
Support current and future state workflow design, diagramming, and optimization for behavioral health and social work modules.
Partner with Solution Management Administrators (SMAs) to review task orders and deliverables for accuracy and timeliness.
Identify and document risks, issues, and mitigation strategies during implementation and testing.
Manage, escalate, and resolve trouble tickets and change requests through ServiceNow and related systems.
Assist with EHRM testing, including developing test scripts, conducting functional validation, and supporting all testing events.
Collaborate with Oracle Health and VA teams to review build/design changes and ensure compliance with Cerner Model recommendations.
Review and update training materials, support cutover and go-live planning, and provide post-go-live stabilization support.
Contribute to workplan development, identify optimization opportunities, and recommend effective change strategies.
Minimum Qualifications
5+ years of professional experience designing, implementing, or enhancing software in healthcare or clinical environments.
Proven technical expertise addressing system integration, compatibility, informatics, and multi-platform challenges.
Strong understanding of healthcare workflows in behavioral health, social work, or related clinical domains.
Bachelors degree in Healthcare IT, Computer Science, Engineering, or a related field; or 10+ years of relevant experience in lieu of a degree.
Demonstrated experience providing end-to-end solution support from requirements to implementation.
Excellent communication, facilitation, and documentation skills.
Preferred Qualifications
Experience with VA EHRM or federal health IT programs.
Cerner Millennium expertise (code level 2018 or higher).
Knowledge of Cerner Model recommendations, data mapping, and functional validation.
Proficiency in ServiceNow for issue tracking, ticket management, and report customization.
Strong background in workflow analysis, testing, and risk mitigation.
Familiarity with incident resolution, root cause analysis, and optimization planning.
Experience collaborating with multiple stakeholders and technical teams in fast-paced environments.