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Soldotna Donor Service Technician /Phlebotomist

Blood Bank of Alaska, Inc.

Soldotna, AK

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JOB DETAILS
SKILLS
Blood Bank, CPR Certification, Communication Skills, Computer Skills, Consulting, Credit and Collections, Current Good Manufacturing Practice (cGMP), Customer Relations, Customer Support/Service, Dental Insurance, Donor Development, Driver's License, First Aid, Funding, HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Insurance, Interpersonal Skills, Inventory Management, Maintenance Services, OSHA, Operations Processes, Paint Shop Pro Tubes, Pathogens, Phlebotomy, Problem Solving Skills, Quality Assurance, Quality Control, Registered Nurse (RN), Regulations, Regulatory Compliance, Resolve Customer Issues, Safety/Work Safety, Service Delivery, Standard Operating Procedures (SOP), Team Player, Time Management, Vision Plan, Writing Skills
LOCATION
Soldotna, AK
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Entry Level Positions in Soldotna


Full Time Positions Available


Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.
No experience required. Paid On-The Job training.


Position Title: SoldotnaDonor Services Technician
Department: Collections
Reports To: Soldotna Center Supervisor
Position(s) Supervised: None


POSITION SUMMARY
 
  • This position will be responsible for:
  • Daily operational collection functions to include donor recruitment and donor registration.
  • Screening and phlebotomy.
  • Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.
  • Cross train into the area of component processing procedures.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Donor Screening Responsibilities:
  • The Donor Center Technician will register potential blood donors using the BECS program.
  • Reviews Donor History Forms (DHF) for completeness; evaluates donors' medical history for suitability as a blood donor. Consults with RN/Medical Director as needed.
  • Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.
  • Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.
  • Appropriately labels specimen tubes and blood donation bag system according to the type of donation.
  • Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur.
  • Must maintain proficiency in all areas of donor processing.
  • Recruit and schedule potential blood donors as necessary and trained to perform.
  • Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
  • Maintain open and positive communication with appropriate supervisors and support services departments.
  • Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.
  • Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.
  • Maintain donor and employee confidentiality.
  • Follows all pertinent SOP's that relate to this position; will document required information on appropriate records as needed.
  • May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas:
    • Prepare standard and special blood components following standard operating procedures
    • Blood product distribution
    • Blood Inventory maintenance
  • Resolve customer complaints/issues immediately, using appropriate support departments as needed.
  • Exhibits support of BBA values, quality objectives, and customer service standards at all times.
  • Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.
  • Promote a positive work environment in which staff work cooperatively towards objectives.

CUSTOMER INTERACTION/PROBLEM SOLVING
 
  • Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
  • Must make customer's needs a high priority in face-to-face or telephone contact.
  • Must consistently deliver service in a timely, accurate, professional and friendly manner.
  • Demonstrate a high level of problem-solving skills.
 
 
KNOWLEDGE, SKILLS, AND ABILITIES


  • Ability to work with others to achieve departmental and organization goals and objectives.
  • Demonstrate a positive attitude toward one's work and job.
  • Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.
  • Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one's approach as the requirements of the organization/department change.
  • Ability to change within the organization or to change job requirements as needed.
  • Retains subject matter expertise in field or profession.
  • Able to work independently with minimal supervision.
 
GENERAL KNOWLEDGE, SKILLS AND ABILITIES
  • Strong interpersonal and communication skills.
  • Ability to foster a working environment conducive to excellent customer service.
  • Good organizational skills.
  • Ability to problem solve, and to make quality decisions.
  • Knowledge of general safety and quality assurance procedures.
  • Strong writing skills.
  • Ability to instruct and train on a continuous basis.
  • Ability to maintain confidentiality.
  • Strong computer skills. 
EDUCATION
H.S. Diploma or GED.

EXPERIENCE
Minimum one year of phlebotomy experience preferred, preferably in a fast paced, highly regulated environment. 

CERTIFICATES, LICENSES, ETC.
Minimum: CPR; First Aid; Current Driver's License.
Preferred: CNA, CMA, EMT, NCCT(ASCP) or relevant certification.

WORK ENVIRONMENT
Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace. 

About the Company

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Blood Bank of Alaska, Inc.