*This position is Remote*
Job Summary
This position is responsible for providing training and implementation of the suite of Henry Schein One eServices to new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Work toward and assist in the achievement of individual, team, and department goals.
What you will do
* Facilitate remote training calls with new and existing customers using standardized curriculum agenda
* Instruct offices using prepared curriculum on each topic
* Provide post training session documentation on related topics
* Maintain updated calendar
* Responsible for excellent time management skills to achieve customer service expectations
* Maintain individual utilization and productivity goals as determined by leadership
* Schedule follow up sessions or webinars with customers as needed
* Provide email communication to offices and other team members as required
* Attend and participate in weekly team meetings
* Document sessions within CRM system
* Work on several different software platforms to retrieve customer data for monitoring
* Maintain an average of 75% of work time on phone with customers
* Maintain a personal CSAT score of 90% or above
* Work with Implementation team members to coordinate Core and eServices training sessions
* Assist Support team members to resolve technical issues for customers
* Provide shadowing opportunities on a limited basis
* Participate in special projects and perform other duties as required based on current business needs
Qualifications
* Typically, 4 or more years of related experience.
* Typically, High School education, vocational training and/or on-the-job training.
* Basic understanding of industry practices
* Strong time management skills and the ability to prioritize work
* Very good attention to detail and accuracy
* Customer service oriented and ability to work with and resolve complex issues
* Ability to plan and arrange activities
* Strong interpersonal communication skills
* Strong written and verbal communication skills
* Ability to maintain confidential and highly sensitive information
* Ability to work in a team environment
* Ability to multi-task
* Ability to manage conflict
* Capacity to work effectively under pressure
* Analytical thinking
* Oversee small to medium sized projects
* Identify and recommend continuous improvement opportunities
* Establish productive working relationships at multiple levels within the organization
* Practice management software and services including Henry Schein One solutions experience
* Professional training experience
* Dental industry experience
* Proficient with Microsoft Office products
Nice to have:
* Bachelor's degree preferred.
The posted range for this position is $44,460-$60,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
What you get as a Henry Schein One Employee
* A great place to work with fantastic people.
* A career in the healthcare technology industry, with the ability to grow and realize your full potential.
* Competitive compensation.
* Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company... For full info follow application link.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed
, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected statu .
H
HENRY SCHEIN, INC.
Henry Schein, Inc., a FORTUNE 500® company and a member of the S&P 500® and NASDAQ 100® Indices, is the world's largest provider of health care products and services to office-based dental, animal health and medical practitioners. The Company is a FORTUNE World's Most Admired Company, and ranks first on the FORTUNE list in the Wholesalers: Health Care industry. Henry Schein is also on Ethisphere's list of the World's Most Ethical Companies and FORBES' list of America's Best Employers 2015.
10,000 employees or more
Medical Devices and Supplies