Software Support Specialist Job ID 500669 Posted since 26-Mar-2026 Organization Mobility Field of work Engineering Company Siemens Mobility Limited Experience level Mid-level Professional Job type Full-time Work mode OfficeSite only Employment type Permanent Locations Dorval - - Canada
Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges customer needs and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on whats truly important making lives better with new ideas and the latest technology around the world.
Why youll love working for SiemensFreedom and a healthy work- life balance- Embrace our flexible work environment with flex hours telecommuting and digital workspaces.Solve the worlds most significant problems - Be part of exciting and innovative projects.Engaging challenging and fast evolving cutting edge technological environment.Opportunities to advance your career and mentorship programs on a local and global scale.Competitive total rewards package.Profit sharing available.Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.Contribute to our social responsibility initiatives focused on access to education access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations social events and offsite business events.Opportunities to contribute your innovative ideas and get paid for themEmployee perks and discounts.Diversity and inclusivity focused.Siemens is proud to be an eight-time award winner of Canadas Top 100 Employers Canadas Greenest Employers 2022 Canadas Top Employers for Young People 2022 and Greater Torontos Top Employers 2022.
ResponsibilitiesThe Software Support Specialist is responsible for the day-to-day support of the Siemens Mobility Canada dispatch and communications software products. The Software Support Specialist provides guidance and troubleshooting for customer issues and provides support for maintenance activities.
What will your day look likeProvide remote support to dispatch and maintenance customers by providing first-hand expertise.Perform routine system performance monitoring.Perform and support investigations and root cause analysis of issues and provide reports.Provide training and guidance to customers on the operation of their systems.Implement the best possible action plan of response to mitigate delays during unplanned emergency operations.Provide on-call emergency support as part of a support group.Support the testing and commissioning of software releases.
What will you need to succeedBachelors of Computer Science Information Technology Computer ProgrammingAnalyst Software Engineering or related field or work experience.3 years of experience in a related function.Bilingual English & FrenchStrong communications skills ability to sustain technical conversations by phone or email.Excellent analytical skills and the ability to troubleshoot.Comfortable working in Windows and Linux environments.Strong ability to learn and adapt to new challenges.
AssetsExperience with networking and relational databases.Experience with Kubernetes.Experience with SQL.
Whats in it for youA competitive base salaryAn incentive compensation program bonus.The opportunity to support railway critical operations.Salary is commensurate with experience and ranges between 70000 CAD - 80000 CAD excluding bonus and benefits. In addition to base salary this role includes eligibility for an annual discretionary bonus based on Company performance metrics.
About us.We share our ideas and champion the people behind them.Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock rail automation and electrification a comprehensive software portfolio turnkey systems as well as related services. With digital products and solutions Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent increase value sustainably over the entire lifecycle enhance passenger experience and guarantee availability. In fiscal year 2022 which ended on September 30 2022 Siemens Mobility posted revenue of €9.7 billion and had around 38200 employees worldwide. Further information is available at www.siemens.commobility.
In Canada Siemens Mobility has been providing solutions to the transportation industry for more than 40 years including railway infrastructure maintenance services on the rail networks in Quebec and Ontario light rail vehicles in Edmonton and Calgary trainsets delivered to VIA Rail Canada new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026 an order for locomotives for Montreals exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval Québec to more than 25 railways across Canada covering over 3400 miles of track.Today Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canadas sustainability goals.To learn more about Siemens Mobility visit our website at Siemens Mobility | Canada | Siemens Mobility Canada Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. By submitting personal information to Siemens Canada Limited or its affiliates service providers and agents you consent to our collection use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.
Siemens sengage à créer un environnement diversifié et est fière dêtre un employeur souscrivant au principe de légalité daccès à lemploi. Sur demande Siemens Canada prendra des mesures daccommodement raisonnables pour les personnes handicapées dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste. En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées à ses fournisseurs de services ou à ses agents vous nous autorisez à recueillir à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité que vous pouvez consulter au www.siemens.ca.
Job ID 500669 Posted since 26-Mar-2026 Organization Mobility Field of work Engineering Company Siemens Mobility Limited Experience level Mid-level Professional Job type Full-time Work mode OfficeSite only Employment type Permanent Locations Dorval - - Canada
Change the future with us.We are looking for dedicated and talented people who tackle ever-changing challenges customer needs and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on whats truly important making lives better with new ideas and the latest technology around the world.
Why youll love working for SiemensFreedom and a healthy work- life balance- Embrace our flexible work environment with flex hours telecommuting and digital workspaces.Solve the worlds most significant problems - Be part of exciting and innovative projects.Engaging challenging and fast evolving cutting edge technological environment.Opportunities to advance your career and mentorship programs on a local and global scale.Competitive total rewards package.Profit sharing available.Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.Contribute to our social responsibility initiatives focused on access to education access to technology and sustaining communities and make a positive impact on the community. Participate in our celebrations social events and offsite business events.Opportunities to contribute your innovative ideas and get paid for themEmployee perks and discounts.Diversity and inclusivity focused.Siemens is proud to be an eight-time award winner of Canadas Top 100 Employers Canadas Greenest Employers 2022 Canadas Top Employers for Young People 2022 and Greater Torontos Top Employers 2022.
ResponsibilitiesThe Software Support Specialist is responsible for the day-to-day support of the Siemens Mobility Canada dispatch and communications software products. The Software Support Specialist provides guidance and troubleshooting for customer issues and provides support for maintenance activities.
What will your day look likeProvide remote support to dispatch and maintenance customers by providing first-hand expertise.Perform routine system performance monitoring.Perform and support investigations and root cause analysis of issues and provide reports.Provide training and guidance to customers on the operation of their systems.Implement the best possible action plan of response to mitigate delays during unplanned emergency operations.Provide on-call emergency support as part of a support group.Support the testing and commissioning of software releases.
What will you need to succeedBachelors of Computer Science Information Technology Computer ProgrammingAnalyst Software Engineering or related field or work experience.3 years of experience in a related function.Bilingual English & FrenchStrong communications skills ability to sustain technical conversations by phone or email.Excellent analytical skills and the ability to troubleshoot.Comfortable working in Windows and Linux environments.Strong ability to learn and adapt to new challenges.
AssetsExperience with networking and relational databases.Experience with Kubernetes.Experience with SQL.
Whats in it for youA competitive base salaryAn incentive compensation program bonus.The opportunity to support railway critical operations.Salary is commensurate with experience and ranges between 70000 CAD - 80000 CAD excluding bonus and benefits. In addition to base salary this role includes eligibility for an annual discretionary bonus based on Company performance metrics.
About us.We share our ideas and champion the people behind them.Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock rail automation and electrification a comprehensive software portfolio turnkey systems as well as related services. With digital products and solutions Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent increase value sustainably over the entire lifecycle enhance passenger experience and guarantee availability. In fiscal year 2022 which ended on September 30 2022 Siemens Mobility posted revenue of €9.7 billion and had around 38200 employees worldwide. Further information is available at www.siemens.commobility.
In Canada Siemens Mobility has been providing solutions to the transportation industry for more than 40 years including railway infrastructure maintenance services on the rail networks in Quebec and Ontario light rail vehicles in Edmonton and Calgary trainsets delivered to VIA Rail Canada new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026 an order for locomotives for Montreals exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval Québec to more than 25 railways across Canada covering over 3400 miles of track.Today Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canadas sustainability goals.To learn more about Siemens Mobility visit our website at Siemens Mobility | Canada | Siemens Mobility Canada Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment. By submitting personal information to Siemens Canada Limited or its affiliates service providers and agents you consent to our collection use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.
Siemens sengage à créer un environnement diversifié et est fière dêtre un employeur souscrivant au principe de légalité daccès à lemploi. Sur demande Siemens Canada prendra des mesures daccommodement raisonnables pour les personnes handicapées dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste. En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées à ses fournisseurs de services ou à ses agents vous nous autorisez à recueillir à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité que vous pouvez consulter au www.siemens.ca.