Overview Software Support Specialist - Data & Insights Solutions. Unblocking stuck clients. Solving technical problems with teammates. Documenting solutions for the benefit of colleagues. Working with a cloud-based data-as-a-service platform to support data-sharing programs at every level of government.Responsibilities Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goalsTroubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problemsWork with clients to shape and format data for data analysis and visualizationsParticipate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use casesHelp clients develop creative solutions by leveraging platform APIs with various programming languagesCurate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releasesLeverage knowledge base content to teach clients how to fish and identify opportunities for reusable contentProvide Tier II support for Data & Insights solutions sold and managed by other divisions; engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in rollout and administrationQualifications Able to understand a technical concept or problem (not just translate it)Proficient with contemporary online applications and able to learn new technologies quicklyAble to command a broad, deep range of cloud-based software behaviors and functionalityWorking knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)Basic knowledge of data concepts and database structures including fields, tables, views, and data manipulationSkilled at breaking down technical concepts for a variety of audiences, both verbally and in writingSkilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needsAble to direct and control situations with clients toward win-win solutionsStrong ownership mindset; you own solutions and drive confidently forwardAnalytical and creative approach to troubleshoot and resolve problemsExperience triaging, gathering requirements, and finding clever ways of solving problemsSelf-starter who embraces ambiguity, collaborates with teams, and remains focused on client satisfactionWillingness to learn and grow as a Tyler Data & Insights solutions and internal data sharing expertLocation RemoteAbout Us Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently. With 37,000+ installations across 12,000+ locations, Tyler serves clients in the US, Canada, the Caribbean, Australia, and beyond. Tyler has been recognized for growth and innovation and is headquartered in Plano, Texas. For more information, visit the company website and explore our Data & Insights solutions.Salary Disclosure Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if the position is incentive eligible.Benefits and Care Your health and well-being are important. We invest in our team with competitive benefits to support health and financial wellness.Tyler is subject to regulations and client requirements relating to qualifications. The candidate must be able to pass a federal background check at offer and throughout employment (Public Trust: Moderate).Requisition Number: 2022-1940Tyler Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected by law. Reasonable accommodation requests can be made by contacting the company.#J-18808-Ljbffr