SummaryPerform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.Your RoleWorks with physical and virtual environments, operating systems, databases and other software and networking technologiesReviews scope of work for assigned tasks to ensure all hardware and software components are availableReviews customer IT infrastructure and project plans to ensure they meet documented installation requirementsCompletes all necessary task documentation to meet Varian's Quality processes and proceduresMaintains customer system inventories using Site Equipment Configuration documentation or equivalentKeeps current on Varian products and technologies through both internal and external training and certificationCreates and maintains an account with VCS (Vendor Credentialing System)Teams with project management, local service and hardware installation teams to provide World Class Customer ServicePerforms upgrades and new installations as well as team leader duties on small to medium scale software projectsInputs detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functionsMaintains a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditionsReports by means of FSR's, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activitiesCompletes all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian's Quality processes and proceduresUses prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely mannerAttends planning calls and provide technical input as neededAdvises customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are importantAdvise less experienced Installation Representatives in technical mattersYour ExpertiseAssociate Degree/Technical Degree or equivalent experience 1-3 years of directly related and transferrable experienceProficient in Server & Workstation Microsoft EnvironmentsProficient in Networks & Network techniquesFunctional knowledge of Citrix and VMWare technologiesExceptional Communication skillsCustomer focusedProficient in English language (spoken & written)Familiar with business tools such as SharePoint and time reporting systemsAbility to travel domestically as neededAbility to work as needed to provide installs on weekends, days, evenings, on call - 10% Differential; Schedules provided upfrontCompany Vehicle Provided - Can be used for Personal UseThis role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).Base Pay and BenefitsThe base pay range for this position is $58,240 - $80,080 plus Differential/Overtime. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. The role also has a differential, provides OT opportunities and a robust benefit package.Equal Employment Opportunity StatementSiemens Healthineers is an Equal Opportunity and Affiniative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, click here.#J-18808-Ljbffr