Job DescriptionThis role will be responsible for building and maintaining strong customer relationships while providing expert technical support and training for the MiTek Component Manufacturer Software Suite. The Field Technical Representative acts as a consultant to the customer to improve customer productivity and overall business operations using the MiTek software. This role possesses a deep understanding of building component design principles and the ability to communicate effectively with clients to help them maximize the value of our software solutions. Job Responsibilities & Requirements Develop and maintain strong relationships with existing and potential customers. Serve as the primary point of contact for software technical inquiries, and ownership of customer satisfaction and retention. Provide regular and consistent on-site technical support to clients, addressing issues related to software installation, functionality, and best practices. Conduct training sessions and workshops to educate users on software features and applications, enhancing their overall experience. Stay up-to-date with the latest MiTek software updates and featuresto effectively communicate benefits to clients. Collaborate with the product development team to relay customer feedback and suggest improvements based on user experiences. Assist the sales team in identifying opportunities for upselling and cross-selling additional software features or services. Maintain accurate records of customer interactions, support requests, and training sessions. Provide regular reports on customer feedback, challenges, and opportunities for improvement. Qualifications Associated Related Field required 1-2 Years of experience in troubleshooting, information technology,truss design, carpentry or framing required 1-2 years of experience as a Truss Designer is preferred 2+ Years of experience in component manufacturing with responsibilities in one or more of the following areas - Production, component design, Software Support, or Machinery Support preferred Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis Ability to read and understand prints and schematics Able to use Microsoft Office Applications Soft Skills Strong critical thinking and problem solving skills to trouble shoot problems or come up with alternate solutions. Must have strong communication and customer service skills. Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email, or in person. Self starter who manages time effectively and takes ownership of issues with little supervision Must possess the ability to collaborate effectively with several internal and external stakeholders Additional Requirements Valid drivers' license and proof of auto insurance required. 80% Regional Travel using company provided car or flights Physical Demands This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role. This role may need to access areas within the building that are undergoing renovations which may contain jobsite hazards. Occasionally this role will required to push, pull, bend, lift and move up to 25 lbs. MiTek Perks Generous time off including Paid Time Off, 13 annual holidays, and volunteer time off Day One Medical/Rx, Dental and Vision Plans Family friendly benefits including Paid Caregiver Leave, Paid Parental Leave and Adoption Reimbursement Performance/Incentive bonuses Career advancement, training opportunities, Employee Resource Groups, and tuition... For full info follow application link. MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orien ation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.