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Software Engineering Support Specialist I

BC Forward

Herndon, VA

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JOB DETAILS
SALARY
$30–$31.56 Per Hour
JOB TYPE
Full-time
SKILLS
Administrative Skills, Business Solutions, CIFS (Common Internet File System), CentOS, Communication Skills, Compensation and Benefits, Computer Networks, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Database Administration, Debian Linux, English Language, Ethernet Cable, Firewalls, Fortune 500 Customers, Government, Hardware Installation, Help Desk, IXIA, Identify Issues, Information Technology Consulting, Inventory Management, Juniper Networks Product Family, K Virtual Machine (KVM), LDAP (Lightweight Directory Access Protocol), Leading Edge Technology, Linux Distributions, Linux Operating System, Microsoft Windows Operating System, NFS (Network File System), Network Administration/Management, Network Configuration Management, Network Operations Center, Network Router Configuration, Network Routers, Network Switching, Network System Hardware, Network Testing, Network Topology, On Site Support, Red Hat Linux Operating System, SMTP (Simple Mail Transfer Protocol), SNMP (Simple Network Management Protocol), SSH (Secure Shell), Sales Presentation, Sales/Support Engineering (SE), Secure/SSH File Transfer Protocol (SFTP), Server Hardware, Server Support, Software Administration, Software Engineering, Spirent, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Telecommunications Equipment, Transceivers, UDP (User Datagram Protocol), VMWare, VMWare ESX/ESXi, VMWare vCenter, Virtual Machine (VM)
LOCATION
Herndon, VA
POSTED
5 days ago

Job Title: US-Software Engineering Support Specialist I

Location: Herndon, VA

Duration: Contract - 9 months

Pay Range: $31/hr $31.56/hr (W2)

Job ID: 373850

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Datacenter Technician to join our team supporting Juniper SE Labs. The candidate will demonstrate experience with datacenter operations, basic networking, equipment installation, provisioning, and maintenance, with the ability to support enterprise servers, storage, and telco networking equipment.

Responsibilities:

  • Process inbound and outbound shipments.
  • Update and maintain lab inventory database (NetBox).
  • Install, configure, and maintain routers, switches, servers, PDUs/CDUs, and console servers.
  • Provide end-user support for device troubleshooting, diagnosis, and resolution.
  • Build small to large-scale network topologies for Juniper customers.
  • Assist users with building and provisioning virtual machines in vCenter/ESXi, KVM, and Proxmox environments.
  • Provide live support and assistance for Sales Engineers during customer presentations.

Required Skills & Qualifications:

  • Datacenter operations experience with physical installation and provisioning of network appliances.
  • Proficiency with Linux and CLI-based administration.
  • Experience using power tools and cage nuts, and ability to handle 50 lb+ equipment with lift tools.
  • Knowledge of server hardware and installation, including 4-post rail kits and virtual console.
  • Knowledge of Ethernet cabling and transceiver standards and types such as SMF, MMF, MTP/MPO, CAT6-RJ45, 1GbE-800GbE, DAC, and AOC.
  • Experience with physical setup and provisioning of switches, routers, and firewalls.
  • Solid communication skills with proficiency in English.
  • Ability to work onsite full-time, 40 hours per week, with occasional business travel and overtime as required.

Preferred Skills:

  • Administrative experience with CentOS, Red Hat, Debian, and other Linux distributions.
  • Administrative experience with Windows and VMware.
  • Experience with network testers such as IXIA and Spirent.
  • Knowledge of protocols including TCP/IP, UDP, dynamic routing, SSH/SCP/SFTP, DNS, NFS, LDAP, CIFS, SMTP, SNMP, and DHCP.

Education Requirements:

  • Bachelor's degree in network communications management or equivalent preferred. Three years of field technician or datacenter technician experience is acceptable.

Work Details:

  • Work location category: HPE Site - Office. Onsite work required.
  • Client interface required.
  • Shift: 9 AM - 6 PM, 8 hours per day. Overtime may be required.
  • Ship-to address: 2251 Corporate Park Drive, Ste 100, Herndon, VA 20171, US.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

  • Competitive compensation and benefits.
  • Opportunities for growth with global clients.
  • A supportive, inclusive culture that values innovation and people.
  • Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.

About the Company

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BC Forward