Software Engineer | Remote |

Software Engineer

The Software Engineer position will be responsible for hands-on development as well as lead the development of Next Generation Enterprise solutions for Contact Center Tech Team.

They will be working on Global eCommerce, Sam's, Client, and other areas.

SE will be responsible for application development in support of the multi-platform roadmap.

Responsible for application architecture, ensure high performance, scalability, and availability for those applications.

Areas of responsibility include:

• Involved in planning of system and development deployment as well as responsible for meeting software compliance standards
• Drives technical vision and influences product roadmap and vision
• Implement large-scale, complex, cross-functional projects
• Leads the discovery phase of large projects to develop high level design
• Supervise the work of cross-functional groups of engineers, including offshore associates
• Directs root cause analysis of critical business and production issues
• Documents testing and maintenance of application corrections and improvements
• Influence decisions, builds consensus, and resolves conflicts constructively and proactively
• Supports business objectives and ensures the business needs are being met
• This position will be responsible for development of Contact Center Solutions.
• This included IVR in InContact using VCC scripting as well as building and maintaining services used in the Contact Center space.