Title : Engineer Software 2 (LabVIEW Specialist)
Location: Sunnyvale, CA
A major Aerospace company is looking for an Engineer Software 2 with extensive LabVIEW experience in automated test development. As a member of the Marine System Engineering department, you'll get to develop the next-generation test stand data acquisition system using the LabVIEW programming language. This position will serve on-site at Sunnyvale, CA.
Basic Qualifications for Engineer Software 2
· Experience developing test software using LabVIEW programming language.
· NI LabVIEW Certified LabVIEW Developer (CLD) certification
· Familiar with PLC ladder logic programming and communication protocols, EtherNet\IP and Modbus.
Preferred Qualifications for Engineer Software 2
· 5+ years' experience developing test software using LabVIEW programming language.
· NI LabVIEW Certified LabVIEW Architect (CLA) certification
Responsibilities:
· Monitor operational Slack channels and respond to support requests from end users and IT support Agents.
· Triage, investigate, and resolve requests that require engineering intervention and/or elevated
permissions in Google Workspace, Slack, Zendesk, and other enterprise tools, including Gmail and Google Calendar delegations.
· Zendesk Agent access requests.
· Escalate to EngOps team members and partner teams based on team documentation and runbooks.
· Track all work and system changes in Jira and follow team work and change management processes.
· Create and update documentation and knowledge base articles for end users and support agents.
· Monitor operational dashboards and escalation metrics, recommend process changes and identify
· automation opportunities based on observations.