Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required. • Support and enhance ServiceNow backend capabilities related to: o CMDB o IT Operations Management o Discovery o Event Management o Service Graph Connectors o Performance Analytics • Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau • Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility • Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements • Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions • Participate in Agile ceremonies and work management activities within Jira • Provide documentation, knowledge transfer, and clear communication across teams • Support high-visibility operational and strategic initiatives across the platform Required Qualifications • Hands-on ServiceNow / Service Central experience supporting enterprise platforms • Strong experience with: o CMDB o Discovery o Event Management o Service Graph Connectors o Data Performance Analytics o SQL • Experience building dashboards and reporting solutions in ServiceNow • Strong understanding of enterprise infrastructure and operational workflows • Previous hands-on Agile experience using Jira • Strong communication and stakeholder engagement skills • Ability to work independently with minimal oversight • Must be US-based • Must be a US Citizen • Video screening required prior to submission Preferred Qualifications • Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process • Experience with operational reporting and platform optimization • Exposure to integrations and automation workflows • Hands on Tableau development experience • Product-minded approach with strong troubleshooting and analytical skills