Oracle Cloud Infrastructure (OCI) is building the next generation cloud platform powering many of the world''s most demanding AI, hyperscale, and enterprise workloads. Our Strategic Customers organization partners directly with OCI''s largest and most critical customers, helping them deploy, operate, and scale mission-critical services across Oracle Cloud.
We are seeking a Senior Director of Strategic Customer Engineering Operations to lead operational excellence across OCI''s most strategic customer portfolio. This leader will own the systems, processes, governance, incident management, operational readiness, and execution frameworks that enable engineering teams supporting some of OCI''s largest customers.
This role sits at the intersection of engineering, operations, executive stakeholder management, customer success, and cloud infrastructure. The successful candidate will build scalable operational mechanisms that improve reliability, accelerate execution, increase engineering efficiency, and ensure world-class customer outcomes.
The ideal candidate has experience operating large-scale cloud infrastructure organizations, leading Site Reliability Engineering (SRE), DevOps, Production Operations, Technical Program Management, or Infrastructure Operations teams in hyperscale environments.
#LI-ES2
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $141,200 to $414,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M5
Operational Excellence Leadership
Incident Management and Reliability
Engineering Productivity and Governance
Strategic Customer Readiness
Capacity and Planning Partnership
Organizational Leadership
Minimum Qualifications
Preferred Qualifications
Experience at a major cloud provider, hyperscaler, or large-scale technology company.
Experience leading organizations supporting AI/ML infrastructure, GPU environments, or large-scale distributed systems.
Deep understanding of:
Cloud Infrastructure
Site Reliability Engineering
DevOps
Incident Management
Capacity Planning
Operational Excellence
Service Reliability
Infrastructure Operations
Strong executive communication skills.
Proven ability to influence across organizational boundaries.
Experience operating in highly ambiguous and rapidly growing environments.
Desired Leadership Characteristics
The successful candidate will demonstrate:
Operational Excellence Leadership
Incident Management and Reliability
Engineering Productivity and Governance
Strategic Customer Readiness
Capacity and Planning Partnership
Organizational Leadership
Minimum Qualifications
Preferred Qualifications
Experience at a major cloud provider, hyperscaler, or large-scale technology company.
Experience leading organizations supporting AI/ML infrastructure, GPU environments, or large-scale distributed systems.
Deep understanding of:
Cloud Infrastructure
Site Reliability Engineering
DevOps
Incident Management
Capacity Planning
Operational Excellence
Service Reliability
Infrastructure Operations
Strong executive communication skills.
Proven ability to influence across organizational boundaries.
Experience operating in highly ambiguous and rapidly growing environments.
Desired Leadership Characteristics
The successful candidate will demonstrate: