Software Development Manager, Customer Experience Infrastructure

Amazon.com Inc

Austin, TX

JOB DETAILS
SKILLS
Adoption, Artificial Intelligence (AI), Automation, Computer Networks, Cost Control, Customer Experience, Customer Relations, Design For Excellence (DFX), Distributed Computing, Embedded Systems, Establish Priorities, International Operations, Leadership, Mentoring, On Call, Operational Audit, Performance Goal Setting, Performance Management, Product Management, Protective Services, Robotics, Robotics Software, Software Development, Software Engineering, Team Lead/Manager, Technical/Engineering Design, Total Cost of Ownership
LOCATION
Austin, TX
POSTED
13 days ago

Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you"ll fit right in here at Amazon Robotics. We are a smart partnership focused team of doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers" experiences in ways we can"t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and guidance that you need to invent with us in ways that are rewarding, fulfilling and fun.

As the Software Development Manager for OIS Console Foundations, you lead the team that owns the common platform every Operational Infrastructure Services (OIS) team builds on. Your team delivers the Console foundations service teams inherit instead of rebuilding - authorization, notifications, global search, the cloudscape component library, distributed tracing, and the embedded AI layer, so customers get answers and take action directly in the Console rather than filing a request. Thousands of solution owners across Amazon"s global operations sites depend on these capabilities to deploy network, compute, and devices without learning infrastructure internals. You hire and grow the engineers who build them, set technical direction with Principal Engineers and product managers, and earn adoption from partner service teams by proving value rather than mandating use.

You"ll be joining a team that"s at the forefront of infrastructure innovation, working on greenfield projects with significant business impact, and building solutions that directly enable Amazon"s operations teams to move faster and more efficiently.

Key job responsibilities

The ideal candidate has built and operated customer-facing distributed systems and has led or mentored engineers through ambiguous, multi-quarter work. You work well with senior engineers on hard technical calls, you keep the customer outcome first, you disagree and commit, and you raise the operational bar for your team.

  • Lead, hire, develop, and retain a team of software engineers; manage performance, set goals, and grow careers.
  • Own the roadmap and delivery for your team"s scope - the shared Console foundations and embedded AI layer OIS teams build on - and prioritize it with your product manager and Principal Engineer against available capacity.
  • Set and uphold the bar for technical design, code quality, and operational excellence; own the availability, latency, and security of your services through on-call and operational reviews.
  • Drive adoption of shared platform capabilities across OIS partner service teams through influence and demonstrated value rather than mandate.
  • Balance speed, safety, and long-term maintainability when making design and sequencing tradeoffs, including the higher-stakes calls that come with authorization and AI safety.
  • Manage cross-team dependencies and stakeholder relationships, and represent your team in design and operations reviews.
  • Keep the team focused on the customer outcome: making infrastructure self-service for solution owners across Amazon"s operations sites.

A day in the life

As a Software Development Manager on our team, you own the health and growth of your engineering team and the impact it delivers. You hire and develop engineers, raise the bar for design and operational excellence, and partner with

principal engineers and product managers to shape technical direction and prioritize the roadmap against real constraints. Much of your impact comes through influence rather than authority. You earn adoption of shared Console capabilities from

partner service teams by demonstrating value, and you weigh speed, safety, and long-term maintainability as your team builds the foundations and embedded AI capabilities that other OIS teams rely on. You"ll explore emerging AI tools and bring

your learnings back to strengthen the platform and your team. This is a role where people leadership, technical judgment, and customer obsession come together to make building on OIS Console faster and more self-service.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

About the team

OIS Console Foundations is part of the Customer Experience Infrastructure (CXI) organization. CXI"s vision is infrastructure access that is simple, transparent in cost, and optimized for each market Amazon operates in. Our mission is to empower every infrastructure customer with intuitive solutions that simplify access to infrastructure and drive frugal investment decisions. We measure success through Total Cost of Ownership, speed-to-market, throughput, and availability, backed by governance that holds every investment decision accountable. We"re building a portfolio of self-service infrastructure services and automation tools that enable rapid deployment, reduce operational complexity, and accelerate innovation for our customers.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles