Software Development Engineer, Catalog Diagnostics (Agentic) & Analytics

Amazon.com Inc

Sunnyvale, CA

JOB DETAILS
SKILLS
Algorithms, Artificial Intelligence (AI), Artificial Intelligence (AI) Programming Languages, Big Data, Cloud Computing, Customer Experience, Customer Relations, Data Analysis, Data Management, Data Mining, Data Processing, Data Quality, Data Sets, Diversity, Electronics, Information Retrieval, Machine Tool, Modeling Languages, Natural Language Processing (NLP), Power Generation, Problem Solving Skills, Product Planning, Production Systems, Quality Management, Retail Management, Sales, Software Development, Software Engineering, System Operations, Team Player, Technical Delivery, Testing, Traceability
LOCATION
Sunnyvale, CA
POSTED
27 days ago

At Amazon Selection and Catalog Systems (ASCS), our mission is to power the online buying experience for customers worldwide so they can find, discover, and buy any product they want. We innovate on behalf of our customers to ensure uniqueness and consistency of product identity and to infer relationships between products in Amazon Catalog to drive the selection gateway for the search and browse experiences on the website. We"re solving a fundamental AI challenge: establishing product identity and relationships at unprecedented scale. Using Generative AI, Visual Language Models (VLMs), and multimodal reasoning, we determine what makes each product unique and how products relate to one another across Amazon"s catalog. The scale is staggering: billions of products, petabytes of multimodal data, millions of sellers, dozens of languages, and infinite product diversity-from electronics to groceries to digital content.

Amazon"s Item and Relationship Platform group is looking for an innovative and customer-focused software engineer to help us make the world"s best product catalog even better. In this role, you will partner with technology and business leaders to build new state-of-the-art agentic diagnostics and Analytics services to provide transparency and explainability into every changes made in catalog and back the reasoning by data traceability. You will pioneer advanced GenAI / Agentic solutions that power next-generation agentic shopping experiences, working in a collaborative environment where you can experiment with massive data from the world"s largest product catalog, tackle problems at the frontier of AI research, rapidly implement and deploy your algorithmic ideas at scale, across millions of customers.

We are looking for Software Development Engineers with strong technical foundations and a passion for solving complex problems at scale. You"ll take ownership from design through coding, testing, and deployment-driving innovative solutions that grow selection on the Amazon platform and improve customer experience. Our engineers tackle big data challenges across web-scale data integration, entity and product matching, data quality improvement, natural language processing, and knowledge inferencing. You"ll work closely with data and applied scientists to build state-of-the-art systems that automatically aggregate high-quality product data, identify selection gaps, and discover semantic relationships between products globally. This role exposes you to Agentic solutions, AI/ML, data traceability, data mining, and distributed cloud-scale systems. We partner across Amazon to deliver meaningful customer impact. If you thrive in fast-paced environments and want to push boundaries, we"d love to hear from you.

Key job responsibilities

  • Formulate novel ways to solve foundational challenge in making an Agentic solution to attain maintain production grade accuracy, resilience and close loop problems at the intersection of GenAI, transactional systems operating at 100K TPS, and large-scale information retrieval-translating ambiguous business challenges into tractable scientific frameworks
  • Design and implement leading Agentic framework and agentic architectures to solve product identity, relationship inference, and catalog understanding at billion-product scale
  • Pioneer explainable AI methodologies that balance agent performance with scalability requirements for production systems impacting millions of daily customer decisions
  • Own end-to-end data pipelines from ideation to production deployment-processing petabytes of multimodal data with rigorous evaluation frameworks
  • Define product roadmaps aligned with business priorities, balancing foundational research with incremental product improvements
  • Represent the team in the broader Analytics and Diagnostics community-influencing tech roadmaps for Big Data Technologies, peer teams, delivering tech talks, and staying at the forefront of GenAI, Analytics, and agentic system research

About the team

The Catalog Diagnostics and Analytics (CDA) team owns one of the largest data lakes within Amazon Retail, managing hundreds of petabytes through processing pipelines that push the boundaries of Amazon"s technology infrastructure. We maintain foundational catalog datasets relied upon by 2000+ internal customers for day-to-day business decisions.

Our team pioneers data management technologies and architecture patterns across the organization, setting standards for others to adopt. We operate daily and hourly batch datasets alongside services processing catalog data at 100K TPS through a cost-effective micro-batch streaming architecture.

CDA also owns Catalog Diagnostics services that provide insight into catalog changes, enabling Amazon stakeholders to quickly identify and resolve catalog issues. We are building an agentic solution to automate and simplify catalog diagnostics-delivering transparency through data provenance and change audit trails that explain what changed, when, by whom, and why.

We are tackling foundational challenges in making agentic solutions production-ready, including full-cycle feedback loops, agent accuracy and evaluation frameworks, automated skill creation, and no-code testing and deployment lifecycle tooling.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles