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Software Asset & Lifecycle Manager

S R International

Harrisburg, Pennsylvania

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JOB DETAILS
SKILLS
Adobe Acrobat, Asset Management, Asset Management Software, Benchmarking, Business Analysis, Business Processes, Cloud Computing, Code Reviews, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Satisfaction, Documentation, ERP (Enterprise Resource Planning), Information Technology & Information Systems, Information Technology Consulting, Internet Technology, Interpersonal Skills, Maintenance Services, Mathematics, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, Needs Assessment, Organizational Skills, Performance Management, Portfolio Management Software, Process Management, Purchasing/Procurement, Quality Management, Research Skills, Service Delivery, ServiceNow, Software Licenses, Statistics, Technical Leadership, Technical Support, Traceability, Writing Skills
LOCATION
Harrisburg, Pennsylvania
POSTED
30+ days ago
Job Title: Software Asset & Lifecycle Manager 

Client: State Pennsylvania - DOR

Job ID: 799523-Hybrid

Closing Date:04/08/2026





This position manages the full lifecycle of all EBR software, including:

  • - Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
  • - Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
  • - Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
  • - Tracking and provisioning of software licenses.
  • - Supporting the end-to-end management of all EBR software service requests.
  • - Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
  • - Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
  • - Facilitating software reviews/approvals at the delivery center and enterprise levels.
  • - Coordinating delivery center software standards management.
  • - Interacting with business representatives at the user and program level.
  • - Documenting current and target states for program area business capabilities and processes.
  • - identifying opportunities to simplify customers’ daily work or improve customer satisfaction.
  • Must-have skills:
  • - Communicating effectively verbally and written skills
  • - Good critical thinking skills, organized, enthusiastic about helping others.
  • - Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
  • - Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.

Required/Desired Skills

  • IT Service Delivery and/or Process Management
  • Strategic/Service/Software Portfolio Management
  • Business and statistical analysis and metrics management
  • Performance Management
  • Big picture thinking and holistic approaches to change evaluation, process design and coordination
  • Cross-functional support and engagement
  • Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)
  • Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
  • General adaptability (aptitude to learn a variety of soft skills, agile mindset)
Compensation: $29.00 per hour




About the Company

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S R International