Asset Management, Asset Management Software, Business Administration, Change Management, Data Quality, Federal Government, Financial Compliance, Financial Operations, Functional Programming Languages, ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Inventory Reports, Licensing Compliance, Management of Information Systems/Technology (MIS), Operations Management, Operations Processes, People Management, Performance Metrics, Process Improvement, Reconciliation, Regulatory Compliance, Reporting Dashboards, ServiceNow, Software Development Lifecycle (SDLC), Software Licenses, Standard Operating Procedures (SOP), Systems Administration/Management
We are partnering with a lead federal agency to look for an experienced Software and Hardware Asset Manager to mature and optimize its existing IT asset management program. This is a hands-on process improvement role built around ServiceNow HAM, SAM, and ITOM, you will not be building from scratch. You will be walking into an established environment and making it better: tightening workflows, improving data accuracy, closing compliance gaps, and turning informal practices into documented, repeatable processes.
If you have deep ServiceNow ITAM experience and a track record of taking asset management programs from functional to excellent inside a federal or regulated environment, this role is built for you.
- Evaluate and enhance existing asset management workflows across hardware and software lifecycle stages
- Identify gaps in current ServiceNow HAM, SAM, and ITOM configurations and implement targeted improvements
- Strengthen software license compliance through more rigorous audits, reconciliation, and usage monitoring
- Improve accuracy and consistency of hardware inventory records, warranty tracking, and disposal procedures
- Tighten integration between asset management and operational service management processes in ServiceNow ITOM
- Build and enhance dashboards, reports, and KPIs to support compliance, financial, and operational visibility
- Formalize ad-hoc procedures into documented standard operating procedures
- Support change management and provide guidance to staff on proper use of asset management systems
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 5 or more years of IT asset management experience
- Hands-on ServiceNow experience across HAM, SAM, and ITOM -- required, not negotiable
- Demonstrated experience maturing and improving existing ITAM programs, not just maintaining them
- Familiarity with federal IT management policies, compliance requirements, and ITIL principles
- Strong understanding of software licensing models and compliance obligations
Preferred
- ServiceNow Certified System Administrator
- CSAM, CHAMP, or equivalent ITAM/SAM certification