Social Worker - Mobile Integrated Health (MIH) Case Manager

Social Worker - Mobile Integrated Health (MIH) Case Manager

Salary

$65,750.18 - $92,902.96 Annually

Location

10440 W Oakland Park Blvd. Sunrise, FL, FL

Job Type

Full Time

Job Number

2026-165

Department

FIRE RESCUE

Division

COMMMUNITY RISK REDUCTION

Opening Date

06/10/2026

Closing Date

7/12/2026 11:59 PM Eastern

Bargaining Unit

SUPR

• Description
• Benefits
• Questions

Description

ABOUT OUR CITY

The City of Sunrise is more than a workplace - it's a community built on our Three Pillars: Customer Service, Collaboration, and Transparency. Were committed to creating an environment where innovation thrives, teamwork is celebrated, and every employee has the opportunity to grow and make a lasting impact.

As a full-service municipality and one of South Florida's premier cities, Sunrise offers competitive salaries, comprehensive benefits, professional development opportunities, and a strong culture of recognition. Whether you're helping residents, shaping policy, or improving city operations, you'll be part of a team that's passionate about service excellence and community pride.

We take pride in being home to the back-to-back NHL Stanley Cup Champion Florida Panthers, a vibrant arts and entertainment district, and a diverse community that truly embodies what it means to Live, Work, and Play in Sunrise.

Effective January 2026, the City has launched an Alternative Work Schedule designed to further support employee work-life balance - providing eligible staff with two three-day weekends per month through an every-other-Friday-off model. This initiative reflects our continued focus on flexibility and employee well-being.

NATURE OF WORK

This position operates within the Fire Rescue Department as part of a Mobile Integrated Health (MIH) and Community Risk Reduction (CRR) strategy. The role is primarily non-emergency and focuses on long-term client outcomes, system navigation, and reducing reliance on emergency services through proactive, coordinated care.

This classification involves providing advanced social services, case management, and community-based care coordination within the Fire Rescue Department as part of a Mobile Integrated Health (MIH) program. The position focuses on addressing social determinants of health, reducing utilization of the non-emergency 911 system, and improving overall quality of life for residents through proactive interventions, resource navigation, and interagency collaboration.

An employee in this position performs comprehensive client assessments; develops and manages individualized service plans; coordinates care across healthcare, behavioral health, and social service systems; and serves as a liaison between Fire Rescue, hospitals, community providers, and governmental agencies. While not primarily responsible for emergency medical response, the position operates within a public safety framework and supports MIH initiatives aligned with community risk reduction strategies.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

Case Management & Client Services

• Conducts comprehensive biopsychosocial assessments to identify client needs, risks, and service gaps.
• Develops, implements, and monitors individualized service plans focused on stabilization, independence, and reduction of repeat 911 utilization.
• Provides ongoing case management services including follow-up visits, telephonic outreach, and coordination of care.
• Assists clients with navigating healthcare systems, insurance enrollment, primary care access, and medication compliance.
• Coordinates placement services, including assisted living, skilled nursing, hospice, detox, and behavioral health programs.
• Identifies and reports suspected abuse, neglect, or exploitation in accordance with applicable laws and coordinates with Adult/Child Protective Services.

Mobile Integrated Health (MIH) Integration

• Supports the Fire Rescue Department's MIH program through proactive identification and management of high-utilizer and at-risk populations.
• Collaborates with EMS personnel, hospitals, and the Medical Director to ensure continuity of care and appropriate service utilization.
• Participates in multidisciplinary case reviews, quality improvement initiatives, and outcome tracking.
• Utilizes data systems to document encounters, track referrals, and evaluate program effectiveness.
• Assists in developing policies, procedures, and workflows that align MIH operations with community risk reduction goals.

Community Outreach & Resource Coordination

• Acts as a liaison between the City, Fire Rescue Department, and community organizations, including healthcare providers, social service agencies, and non-profits.
• Develops and maintains a comprehensive resource network to address housing, food insecurity, behavioral health, substance use, and other social needs.
• Conducts community outreach, education, and engagement activities to improve awareness of available services.
• Coordinates interagency responses involving Fire Rescue, Police, hospitals, and community partners for complex cases.

Program Development & Performance Monitoring

• Assists in the development, implementation, and evaluation of MIH and Community Risk Reduction (CRR) initiatives.
• Collects and analyzes data related to client outcomes, service utilization, and program effectiveness.
• Prepares reports, summaries, and recommendations for leadership, grant requirements, and stakeholder review.
• Identifies trends in community needs and recommends program enhancements or new initiatives.

Crisis Intervention & Field Response Support

• Provides crisis intervention services related to mental health, substance use, homelessness, and vulnerable populations.
• Responds to referrals from Fire Rescue personnel, hospitals, or partner agencies for urgent social service needs.
• Supports field personnel by offering guidance on appropriate referrals and follow-up care strategies.
• When appropriate, participates in field visits with Fire Rescue or partner agencies for complex cases.

Administrative & Documentation Responsibilities

• Maintains accurate and confidential client records in compliance with HIPAA and applicable regulations.
• Documents all client interactions, referrals, and outcomes in designated reporting systems.
• Prepares correspondence, reports, and program documentation as required.
• Participates in meetings, case conferences, and training sessions.

Requirements

EDUCATION

• Bachelors degree from an accredited college or university
• Bachelor's degree in social work, psychology, counseling, or a closely related field preferred
• PROOF OF HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

EXPERIENCE

• Reasonable work experience in the health and human services field, including experience planning and supervising social service activities and programs.
• Ability to communicate effectively in a language other than English (bilingual) is preferred, based on community service needs.
• Mental Health First Aid certification is desired

NECESSARY SPECIAL QUALIFICATIONS

• Possession of a valid Driver's License with an acceptable driving record.
• Must obtain a valid Florida driver's license prior to hire.
• Cybersecurity certifications must be obtained within the first eighteen (18) months from appointment.

PHYSICAL REQUIREMENTS

Physical:

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects; involves sitting most of the time.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves working with potentially hostile, resistant and unstable persons.

Sensory:

• The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing.

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of social determinants of health and their impact on emergency service utilization.
• Knowledge of community resources, including healthcare systems, behavioral health services, housing, and public assistance programs.
• Ability to perform case management, crisis intervention, and client advocacy.
• Ability to analyze data and contribute to program evaluation and quality improvement efforts.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Strong communication, organizational, and documentation skills.
• Ability to work independently in both office and field environments.

BENEFITS PACKAGE SUMMARY

SUPERVISORY/PROFESSIONAL

HIRED ON OR AFTER 10/1/18

The description of benefits for which, an employee may be eligible have been generally summarized in this information sheet for your convenience; however, you must refer to all applicable City ordinances, collective bargaining agreements and/or plan documents for specific terms and conditions. These benefits may be affected by future changes in policy, collective bargaining, City ordinances and/or legislative actions. The City reserves the right to increase, modify, decrease or eliminate benefits at any time. No benefit is created or maintained simply based on this document, and its contents do not give rise to any contractual rights related to continuing employment or receipt of benefits between the City of Sunrise and its employees. The information contained herein supersedes any prior benefit sheet(s).

The City of Sunrise is an economic powerhouse in western Broward County encompassing more than 18 square miles. As the host of Sawgrass International Corporate Park - the largest business park in South Florida - Sunrise has its own flourishing job market and currently employs approximately 1,100 employees and numbers continue to rise.

The City takes a very active role in business development, recruitment and prides itself on creating job opportunities for its residents. There are very few communities of similar size that welcome the tens of millions of visitors that we do here in Sunrise, or that can boast the magnitude of regional assets found in our City.

Our City shines and we understand in order to shine brighter; we must continue to recognize our employees as one of our most valuable assets. The City of Sunrise takes great pride in recruiting future employees and developing and retaining current ones by offering our comprehensive compensation and benefits package throughout an employees career.

5% Supplemental Pay:

Supervisory/Professional employees shall receive a five percent (5%) supplemental pay calculated on the employee's base rate of pay.

City-Paid Medical Benefits:

• Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.
• Life Insurance: $50,000
• Accidental Death & Dismemberment (AD&D): $50,000
• Eye Care Reimbursement - Up to $250 every two (2) fiscal years (Employee only)
• EKG/Stress Test - Up to $150 reimbursement per fiscal year (Employee only)
• Physical Examination - Up to $250 reimbursement per fiscal year (Employee only)
• Employee Assistance Program (EAP) through Cigna Behavioral

Retirement:

• Employee Contribution = 8%
• Vesting = 10 Years
• Average Final Compensation (AFC) = 2.5% of pensionable earnings for each year of creditable service
• Maximum Benefit = 80% of AFC, not to exceed $80,000.
• Normal Retirement = Age 62 and ten (10) years of creditable service.
• Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age.
• 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement.
• Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum.
• DROP Interest Rate = 4%, compounded annually.

Longevity:

Based on successful completion of full-time, continuous service with the City, employee shall receive the following:

Years of Creditable Service Longevity Benefit*

10 Years 2.5%

15 Years 2.5%

20 Years 5.0%

• Longevity Benefit calculated on employee's base rate of pay

Paid Holidays:

Employees receive the following City-paid holidays:

• New Year's Day
• Martin Luther King Day
• Memorial Day
• Juneteenth
• 4th of July, Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Day

Annual Leave:

Annual leave may be taken as earned. Maximum accumulation each fiscal year is 360 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows:

Completed Months of Service Total Hours/Days Accrued Annually

Up to and including first 60 months 128 hours/16 Days

Greater than 60 months through 120 months 168 hours/21 Days

Greater than 120 months through 204 months 208 hours/26 Days

Greater than 204 months 248 hours/31 Days

Annual Leave Cash Out:

Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:

Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year.

Perfect Attendance:

For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive (14) hours of annual leave credited for each consecutive earning period.

Sick Leave:

Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and maximum accrual of 1,440 hours. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty- five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.

Sick Leave Conversion:

After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty- eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement Leave:

Qualifying City-paid Bereavement Leave as follows:

• In State = Up to 3 Days
• Out of State = Up to 5 Days

Tuition Reimbursement:

After (2) two years of continuous full-time employment:

• 100% reimbursement for a grade of A or B
• 50% reimbursement for a grade of C
• $500 books/lab reimbursement per semester

Credit Union:

We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL 33351

Optional Voluntary Benefits (paid by the employee):

• Single or Family Dental Insurance
• Single or Family Vision Insurance
• Accident Advantage
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Long Term Disability Insurance
• Long Term Care Insurance
• Short Term Disability Insurance
• Critical Care Protection
• Cancer Protection Assurance
• Mission Square Retirement Programs

o 457 Deferred Compensation Plan

o 401(a) Governmental Purchase Plan: Newly hired

01

Please describe your highest level of education completed. PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

• No High School/GED
• High School/GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

02

Please describe how many years of experience you possess in the health and human services field, including experience planning and supervising social service activities and programs.

• No Experience
• Inexperienced (Less than 6 months)
• Basic (6 months - 1 year)
• Reasonable (1 - 3 years)
• Considerable (4 - 6 years)
• Extensive (7 - 9 years)
• Broad (10+ years)

03

Do you currently possess a valid Driver's License?

• Yes
• No

04

If yes, please provide Drivers License number and Date of Issue:

Required Question

Employer City of Sunrise

Address 10770 W. Oakland Park Blvd.

Sunrise, Florida, 33351

Phone 954-838-4522

Website http://agency.governmentjobs.com/sunrisefl/default.cfm