Social Services Manager

Social Services Manager

REPORTS TO:     Director of Clinical Services                                                      

DEPARTMENT:  Social Services

Plans, organizes, and directs the operations of the Social Services Department, and

coordinates with the Director of Clinical Services and Clinical Services Managers to ensure and implement day-to-day operations and program planning.

DUTIES & RESPONSIBILITIES

• Develop standards, policies and procedures for Social Work, Spiritual Care, Bereavement, and Volunteer Programs.
• Develops, organizes, and directs bereavement programs.
• Participates in and interprets the integration of the department into the total services provided by the company.
• Collaborates with Social Workers, Spiritual Care, and Volunteer team members in evaluation and plan of care, and treatment of the patient and family.
• Meets with social work, spiritual counselor, and volunteer staff to review patient records and plan of care.
• Provide onsite visits with social work and chaplain team to evaluate quality of care and services provided.
• Observes safety hazards in patient’s home/facility environment if onsite and takes appropriate action to ensure their safety.
• Provides consultation and education to community to increase knowledge related to the hospice and serves as information source and education resource person to community, agency personnel and volunteers as appropriate.
• Participates on committees as needed and as directed by Director of Hospice Operations and/or Director of Clinical Services. .
• Provides emotional and spiritual support to staff members as needed.
• Maintains licensure by continuing education through academic studies, seminars, and workshops.
• Participates in in-service training, staff meetings and case conferences.
• Monitors and report status of departmental functioning to management on a regular basis.
• Monitors productivity standards of social workers and chaplains to ensure services remain consistent with hospice standards.
• Supervises Social Workers, Spiritual Counselors, Bereavement Counselors, and Volunteer program to ensure state, federal, and CHAP compliance.
• Assists with the interviewing, hiring functions including formal evaluations of personnel under their supervision.
• Provides orientation for new employees regarding departmental functions.
• Review the social workers and chaplain’s psychosocial assessments of patients and families/caregivers related to the patient's terminal illness and environment and ensure communication findings are reported to the nurse and other members of the interdisciplinary group. 
• Provides an assessment in the patient's identified residence and assistance when this is not safe, and another plan is required.
• Collaborates on social evaluations and interventions based on evaluation findings. Counsel’s patient and family/caregivers as needed in relationship to stress and other identified coping difficulties.
• Participates in the development of social work and chaplain individualized plans of care and attends scheduled interdisciplinary group meetings.
• Performs other related duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Master degree in Social Services or Master of Divinity from a school of theology is preferred
• Certified, licensed, or registered as appropriate.
• Supervisory and administrative experience in hospice or related health-care field.
• Oral Communication Skills                           
• Written Communications
• Interpersonal Relations                
• Organizational Skills
• Project Management Skills                          
• Time Management
• Organizational Skills                                       
• Planning
• Supervisory/Training                                     
• Compassionate
• Knowledge of Hospice Criteria