Social Services Manager

Starting Salary: $70,000
Monday - Friday 8:30am-4:30pm

At Pace we transform girls’ lives through academic and counseling programs based on a gender responsive, strength-based and trauma informed framework. Team members create a safe place for girls to learn, grow, and heal. The Social Services Manager oversees social services prevention programming, ensuring that girls are provided with quality supports, including social emotional care, intensive wrap-around case (care) management, crisis counseling, and psycho educational groups. This position is responsible for providing administrative execution of the day-to-day functioning of the program.

Qualifications and Education Requirements

Required

• Bachelor’s Degree from four-year college or university with a major in Social Work, Psychology, Mental Health, Counseling, or a related field
• Current Florida driver’s license
• Knowledge of case management and community behavioral health practices
• Understand culturally relevant needs of diverse populations
• Youth development knowledge
• Experience using personal computers and basic office equipment

Preferred

• Master’s degree with a major in Social Work, Psychology, Mental Health, Counseling, or a related field
• Licensed as a Mental Health Counselor, Marriage and Family Therapist or Clinical Social Worker or meet licensing eligibility as a registered intern
• Minimum three to five years’ experience in an Educational or Social Services environment
• Minimum three to five years’ experience in a supervisory role
• Knowledge of laws relating to youth and families
• Experience in working in a multidisciplinary team
• Competencies in Trauma-Informed Care

Roles and Responsibilities

Ensure Quality Programming

• Collaborates with Academic team to ensure the integration of Gender Responsive, Strength Based and Trauma Informed Programming and Pace Values and Guiding Principles.
• Ensure quality programming that increases girls’ resiliency and protective factors by improving relationships, increasing self-efficacy, and encouraging self-advocacy
• Responsible for recruitment and retention of girls, as well as maintaining census of the program
• Provide oversight to counselors in the provision of counseling and wrap-around care (case) management services to girls using guidance, support, collaboration, skill acquisition, and psychoeducational services; maintain a care (case) load when needed
• Assess the psycho-social needs of girls through holistic assessment and educate team members regarding appropriate services, possible referrals, and decision-making regarding program enrollment
• Ensure fidelity to evidenced-based program model
• Support the use of the Transtheoretical Model of Change and Relational-Cultural Theory, considering any history of trauma and leveraging girls’ strengths
• Ensure the provision of psycho-educational groups that are girl-centered, focusing on social-emotional and life skill development
• Provide oversight to counselors regarding family support/counseling with caregivers to encourage girl progression in the change process and to work with natural supports; participate in parent conferences as needed
• Provide crisis intervention as warranted, including family support, peer mediation, and the coordination of risk assessments, to ensure safety of the girls and the center
• Review and approve documentation, including needs assessments, screening tools, progress notes, care plans, and transition plans
• Assist with wrap-around care (case) management services as needed, including transportation services, field trips and other extracurricular activities, collaborate with outside entities and community providers involved in girls’ care, make referrals as appropriate, and advocate for needed resources
• Ensure that team members utilize strength-based behavior modification including, de-escalation of girls and caregivers when needed

Leadership

• Hire, on-board, supervise, and evaluate social service team members under the culture standards of caring, purpose, learning, and results
• Direct and supervise the social services team, including intake and transitional services, using a gender-responsive, trauma-informed, and strength-based framework
• Collaborate with other team members in the center to ensure cohesion to meet the needs of girls
• Facilitate meetings regarding girls’ care and provide education to the care planning team using a multidisciplinary framework
• Ensure compliance regarding documentation of efforts, the collection of data and programmatic outcomes, and prepare reports as needed to ensure contractual and grant obligation
• Monitor compliance with regulatory and contractual standards
• Oversee quality substance abuse prevention services by monitoring the standards of the Florida Administrative Codes Chapter 65D-30
• Ensure that all disclosures of abuse and neglect are reported timely and accurately
• Follow the State and Stakeholder (funders) guidelines in determining what and when to report incidents
• Follow through and implement strategies decided upon in management meetings
•  Monitor social service training requirements and ensure certifications are current
• Oversee the training and supervision of interns and volunteers and ensure that performance meets the needs of girls served
• Monitor the outside service providers and ensure collaborative services
• Develop effective relationships with internal and external patrons
• Attend community meetings as need to establish community relationships and support recruitment and retention efforts
• Other duties as assigned

This position requires a Level II pre-employment background screening pursuant to Chapters 435, 984, 985 and 943, Florida Statutes, and the Department of Juvenile Justice policy and procedures. Additional information is available through the Care Provider Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com