Social Service Consultant (Bilingual Required)
Esperanza Health Center
Department: Social Services
Reports To: Social Service Supervisor
Status: Full-Time, Non-Exempt
Schedule: Monday-Friday, 40 hours/week
Travel: Less than 10%
Hourly Range:
High School Diploma:
$17.74 - $20.40 per hour
Bachelor's Degree:
$19.95 - $22.95 per hour
About Esperanza Health Center
Esperanza Health Center is a multicultural Christian ministry providing holistic, affordable, bilingual healthcare to the Latino and underserved communities of Philadelphia. Our mission is to deliver high-quality, compassionate care in Jesus' name, regardless of ability to pay, addressing the physical, emotional, social, and spiritual needs of those we serve.
Position Summary
Esperanza Health Center is seeking a bilingual Social Service Consultant (SSC) to join our interdisciplinary care team. Social Service Consultants work directly with patients-both in person and by phone-to assess social needs, connect patients to critical community resources, and reduce barriers to care.
SSCs collaborate closely with medical providers, behavioral health clinicians, and community health staff to deliver comprehensive, patient-centered care addressing social determinants of health in a culturally responsive and holistic manner.
Key Responsibilities
Meet with patients in person or by phone to assess social determinants of health and provide culturally appropriate resources
Maintain accurate documentation in the Electronic Medical Record (EMR)
Provide limited case management services for an assigned panel of patients living with HIV
Provide crisis intervention and referrals for patients experiencing domestic violence or child abuse
Conduct HIV counseling and testing in accordance with established guidelines
Assist uninsured patients with enrollment in health insurance programs and follow up to address barriers
Support patients with insurance renewal processes as needed
Facilitate referrals to Early Intervention and Autism Evaluation services
Work with children and their families to support linkage to needed resources and assist with navigating the educational system, welfare system, and other external agencies impacting health and well-being
What We Offer
Fixed Monday-Friday schedule (no evenings, weekends, or on-call requirements)
Meaningful, mission-driven work serving underserved communities
Opportunities for professional growth and skill development
Three one-day, organization-wide staff retreats each year
Competitive paid time off including vacation, sick, and holidays
One-month paid sabbatical after seven years of service
Medical and dental insurance, retirement plan, and short- and long-term disability coverage
Tuition reimbursement program after one year of employment
Eligibility for federal and state loan forgiveness programs
Qualifications & Skills
Bachelor's degree preferred
Bilingual in English and Spanish required
Ability to work effectively in a fast-paced, team-based environment
Strong communication, organization, and interpersonal skills
Passion for innovative approaches to delivering high-quality social services
Commitment to working in a Christian healthcare ministry grounded in compassion, dignity, and service
Equal Employment Opportunity
Esperanza Health Center is an equal employment organization. We do not discriminate on the basis of race, color, creed, age, sex, marital status, national origin, or physical or mental disability.