Social Service Assistant IV/V

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaii. 

Job Description

Join a compassionate care team at Hilo Benioff Medical Center where your work directly supports patients and families during critical transitions in care. As a Social Service Assistant, you will play a vital role in ensuring patients receive the resources, coordination, and support needed for a safe and successful discharge. This position makes a meaningful impact across the continuum of care, helping improve outcomes and patient experiences throughout East Hawaii. This position is a shared position between Rehab and Patient Services.

Key Responsibilities:

• Collaborate with social workers, case managers, and multidisciplinary teams to support patient discharge planning
• Coordinate follow-up appointments, durable medical equipment (DME), and post-hospital services
• Assist with maintaining accurate and timely medical record documentation
• Provide direct support to patients and families navigating post-hospital care needs
• Communicate effectively with internal departments and external service providers to ensure continuity of care
• Support patient care services across multiple settings, including acute care, long-term care, and outpatient programs
   

REQUIRED QUALIFICATIONS: To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experience may not be gained concurrently.  In addition, qualifying work experience is credited based on a 40-hour workweek.

Minimum Qualifications

Education & Experience:

• High School diploma required
• 3 years (IV level) - 4 years (V level) of experience providing supportive services to professional workers in social service or other health related agency
• Knowledge of patient care coordination, discharge planning, or community resources

SUBSTITUTIONS ALLOWED:

1. Successful completion of thirty (30) semester credit hours of coursework from an accredited college or university, may be substituted for experience on a year-for-year basis up to a maximum of three (3) years.
2. Satisfactory completion of a human, social services, or health sciences curriculum at an accredited community college, technical school, or junior college which resulted in a Certificate of Achievement, Associate of Science, or related degree may be substituted for experience on a year-for-year basis, up to a maximum of two (2) years.
    

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.