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Social Program Analyst

Montgomery County, OH

Dayton, OH

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JOB DETAILS
SALARY
$55,868.80–$71,177.60 Per Year
SKILLS
Analysis Skills, Case Management, Childcare, Community and Social Services, Compensation and Benefits, Customer Support/Service, Data Collection, Data Processing, Document Management, Driver's License, Educational Technology, Employee Benefits, Federal Government, Federal Laws and Regulations, Government, Intentional Programming, Medicaid, Metrics, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Newsletter, Nutrition, Public/Media/Press/Analyst Relations, Quality Management, Record Keeping, Resolve Customer Issues, SNAP, Social Sciences, Social Work, Staff Training, State Laws and Regulations, Statistics, Telephone Skills, Training/Teaching, Typing, Word Processing, Workforce Planning
LOCATION
Dayton, OH
POSTED
Today
Salary : $55,868.80 - $71,177.60 Annually
Location : 25 Thorpe Drive; Dayton, OH 45420, OH
Job Type: Full-time Regular
Job Number: 05958
Department: JFS - Job & Family Services
Opening Date: 06/26/2026
Internal Only: No

Position Overview

Under general supervision of Job and Family Services (JFS) Supervisor, JFS Manager or higher level administrator, provides essential functions of conducting in-depth case management reviews in the Supplemental Nutrition Assistance Program (SNAP), Ohio Works First (OWF), Medicaid and Child Care programs. Will assist Workforce Development monitoring key metrics upon requirement.

Summary of Job Duties
Must maintain comprehensive knowledge on how public assistance programs operate including knowledge about: employment services; eligibility for public assistance programs; computes budgets, verifies documents submitted to support public assistance requests; applications for public assistance; understands recipient's rights, procedures, programs, policies and available services. Performs investigative tasks. Calculates overpayments for SNAP, OWF, Medicaid, Prevention Retention and Contingency (PRC) and Child Care Programs. Makes determinations of overpayment types, Intentional Program Violation (IPV) and Inadvertent Household and Agency Errors. Enters all reviews in statistical databases. Educates staff on results and are also responsible for writing articles for the Q-Tip newsletters. Assists with State and Federal program audits. Will represent the agency in state hearings, including preparing the case, attending, presenting the case, and completing compliances. Will participate in direct service meetings as required. Administratively assists the aides in their absence including staffing the State Hearing Desk and assist with appointment walk-in clients. Conducts and maintains Voter Registration training compliance for staff. In addition, can conduct any quality reviews assigned to other Quality Improvement (QI) and Investigation and Recovery (I&R) staff (Programs such as PRC, Change Notices, Returned Mail, Employment Verifications, New Hires, IEVS, CSD Custody Removals, Medicaid and Child Care).
Performs customer service duties for customers and staff via telephone, email, or in person relative to services available, including the Fraud Hotline, County Commissioners inquiries, and Ombudsman complaints.
If assigned to Quality Improvement and Investigation and Recovery:

Will conduct in-depth case management reviews in the Supplemental Nutrition Assistant Program (SNAP), Ohio Works First (OWF), Medicaid, and Child Care programs. Must have and maintain in depth knowledge on how public assistance programs operate including knowledge about employment services; eligibility for public assistance programs; computes budgets; verifies documents submitted to support public assistance requests; applications for public assistance; understands recipient's rights, procedures, programs, policies and available services. Performs investigative tasks. Calculates overpayments for SNAP, OWF, Medicaid, Prevention, Retention, and Contingency (PRC) and Child Care Programs. Makes determination of overpayment types, Intentional Program Violation and Inadvertent Household and Agency Error. Enters all reviews in statistical databases. Educates staff on results and are also responsible for writing articles for the Q-Tip newsletters. Assists with State and Federal program audits. Will represent the agency in state hearings, including preparing the case, attending, presenting the case, and completing compliances. Will participate in direct service meetings as required. Administratively assists the aides in their absence including staffing the State Hearing Desk and assist with appointment walk-in clients. Conducts and maintains Voter Registration training compliance for staff. In addition, can conduct any quality reviews assigned to other QI/I&R Staff (programs such as PRC, Change Notices, Returned Mail, Employment Verifications, New Hires, IEVS, CSD Custody Removals, Medicaid, and Child Care).
Performs customer service duties for customers and staff via telephone, email, or in person relative to services available, including the Fraud Hotline, County Commissioners inquiries, and Ombudsman complaints.
Maintains records, attends training sessions, meetings, seminars and workshops, as necessary. Will provide statistical data and reports as requested by their supervisor. Conducts training as assigned.

Minimum Qualifications and Requirements
M.A. or M.S. in social services, human services, liberal arts or business-related field plus one (1) year minimum experience as JFS Specialist I (or equivalent classification from Montgomery County or another CDJFS) in Child Care, Food and Nutrition Benefits, Medicaid, OWF/TANF; or
B.A. or B.S. in social services, human services, liberal arts or business-related field plus three (3) years minimum experience as JFS Specialist I (or equivalent classification from Montgomery County or another CDJFS) in Child Care, Food and Nutrition Benefits, Medicaid, OWF/TANF; or
Associates Degree in social services, human services, liberal arts or business-related field plus six 6) years minimum experience as JFS Specialist I (or equivalent classification from Montgomery County or another CDJFS) in Child Care, Food and Nutrition Benefits, Medicaid, OWF/TANF; OR alternative, equivalent evidence of the Minimum Class Requirements.

Supplemental Information
Driving Requirement:

A valid United States driver's license with an acceptable driving record is preferred but not required.

Training and Development:

Requires ongoing professional development through formal training, self-directed learning, and periodic certification or refresher courses to maintain current knowledge of applicable policies, procedures, and regulatory requirements. Incumbents must independently monitor, interpret, and apply updates to laws, rules, and program guidelines to ensure accurate and compliant case review decisions.
Major Worker Characteristics

Knowledge of: 7 (workforce planning); 8a (employee training & development); 10 (safety practices); 11a (public relations); 11b (human relations); 13a (office practices & procedures); 13b (agency policies & procedures); 14 (government structure (federal and state laws relative to public assistance); 15 (counseling); 16 (interviewing); 21 (social sciences (i.e., social welfare policies, rules and procedures)); 22 (electronic data processing including: Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Ohio Benefits Worker Portal (OBWP) OnBase, Electronic Document Management System (EDMS) Support Enforcement Tracking System (SETS), Outlook, Compass Appointments, Compass Capture and Compass Forms). Skill in: 25a (typing); 25b (word processing (i.e., Microsoft Word, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, , OnBase, Support Enforcement Tracking System (SETS), Outlook, Compass Appointments, Compass Capture and Compass Forms)). Ability to: 30a (carry out simple instructions); 30c (carry out detailed but basic written or oral instructions; 30d (deal with problems involving few variables in familiar context; 30f (deal with problems involving several variables in familiar context; 30h (apply principles to solve practical, everyday problems); 30i (deal with a variety of variables in somewhat unfamiliar context); 30l (define problems, collect data, establish facts and draw valid conclusions); 30r (deal with many variables and determine specific action (e.g., research, production); 31a (count, do basic addition and subtraction); 31b (read and record figures accurately); 31c (comprehend and record figures accurately); 31d (add, subtract, multiply and divide whole numbers); 31e (calculate fractions, decimals and percentages); 32a (follow basic oral instructions (not necessary to read or write)); 32i (comprehend simple sentences with common vocabulary); 32k (complete routine forms); 32l (maintain accurate records); 32n (screen mail); 32o (originate routine business letters reflecting standard procedures); 32q (understand manuals and verbal instructions, technical in nature); 32r (prepare meaningful, concise and accurate reports); 32t (use proper research methods in gathering data; 33b (sort items into categories according to established methods); 33e (gather, collate and classify information about data, people or things); 34b (work alone on most tasks); 34c (cooperate with co-workers on group projects); 34d (answer routine telephone inquiries from public); 34f (handle sensitive inquiries from and contacts with officials and general public); 34h (develop good rapport with co-workers, clients, customers and/or patients); 34i (resolve complaints from angry citizens and government officials)
Unusual Working Conditions

May be required to work in confined or private office settings with clients or customers for extended periods to facilitate or participate in case reviews and/or state hearing proceedings, which may involve heightened interaction and limited physical space.
Other Class Spec Title 2
All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs.

Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change.

Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits.

Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays.

Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active
pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation.

Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked.

Benefit information can be found on the Montgomery County Benefits website at:

About the Company

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Montgomery County, OH