Position Overview:
The Social Emotional Supports (SES) Quality and Compliance Manager is responsible for reviewing and evaluating all the contract reports and reporting back to the Director of Social Emotional Support Services. The manager ensures that employees are in compliance with contract requirements and program procedures as well as the agency's policies in the development and implementation of the Early Childhood Social Emotional Supports program. The manager is part of the agency's policy development and implementation process. The manager develops, initiates, maintains, and revises policies and procedures for the Early Childhood Social Emotional Supports program.
Here's what the job involves:
Lead and oversee Quality Assurance (QA) and Continuous Quality Improvement (CQI) initiatives to ensure high-quality service delivery across the Early Childhood Social Emotional Supports program.
Monitor program compliance with contract requirements, licensing standards, accreditation expectations, and organizational policies and procedures.
Manage program data collection, reporting, and analysis to ensure accurate, timely submission of performance and outcome measures to funders and stakeholders.
Conduct quality assurance audits, case reviews, and performance monitoring activities to assess service quality, program fidelity, and achievement of key performance indicators.
Develop and implement quality improvement plans, policies, procedures, and corrective actions based on program outcomes and performance trends.
Provide training, technical assistance, and ongoing support to staff related to quality assurance practices, documentation standards, eligibility requirements, and service delivery expectations.
Collaborate with leadership to evaluate program outcomes, identify opportunities for improvement, and present quality assurance findings and recommendations.
Support workforce development efforts through staff recruitment, onboarding, training, compliance monitoring, and participation in program meetings, reviews, and organizational initiatives.
Qualifications:
Bachelors required in Business or related Human Services field; Masters preferred.
Minimum of two years of Quality Assurance direct work experience and QA systems, regulations, guidelines, and associated standards.
Minimum one year of Quality Assurance or Compliance direct work experience with QA systems, regulations, guidelines, and associated standards.
Minimum one year experience in mental health, education, social services public health or related field.
Minimum one-year supervisory experience. Experience facilitating educational groups.
Bi-lingual preferred - Spanish or Creole
Valid Florida's driver's license is required.
Successful completion of a background check through Clearinghouse (learn more)
Benefits Offered:
Paid holidays
Generous vacation, sick, and personal days
FREE single HMO medical, dental, and vision insurance!
Company-paid life insurance
Legal, identity theft, and AFLAC plans available
403(b) retirement plan
403(b) matching - 100% of the first 6%
Tuition reimbursement