GardaWorld Security Services is Now Hiring a SOC & Security Technology Supervisor!
We are hiring a SOC & Security Technology Supervisor to lead daily Security Operations Center (SOC) functions while supporting field security operations in a fast-paced, high-visibility environment.
This is a hands-on working supervisor role—you will actively monitor systems, coordinate incidents, and support both SOC Operators and Security Officers during your shift.
You’ll play a key role in ensuring:
• Accurate incident monitoring and escalation
• Effective use of security technology
• Strong coordination between SOC and field teams
• Consistent operational standards across the team
Key Responsibilities
SOC Operations (Lead + Hands-On)
• Supervise SOC Operators during assigned shifts
• Monitor alerts, incidents, and system activity in real time
• Ensure proper triage, prioritization, and escalation
• Act as escalation point for complex incidents
• Maintain shift coverage and operational readiness
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Security Operations Support
• Support supervision of Security Officers and field teams
• Coordinate real-time communication between SOC and field staff
• Reinforce response standards and professionalism
• Assist with deployment awareness during incidents
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Security Technology Operations
• Operate and support systems including:
o CCTV / video surveillance
o Access control
o Alarm monitoring
• Assist with troubleshooting and issue escalation
• Ensure consistent and proper system use by SOC staff
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Continuous Improvement & Technology Support
• Stay informed on emerging threats and security technology trends
• Partner with internal teams and vendors to support system improvements
• Provide feedback on system usability and performance
• Promote consistent and effective use of SOC tools and systems
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Cross-Functional Coordination
• Work with internal teams:
o Security Operations
o Facilities
o IT / Technology
o Event Operations
• Coordinate with external partners and vendors as needed
• Ensure clear communication during incidents and operational changes
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Coaching & Team Development
• Train and coach SOC Operators on:
o Monitoring and alert recognition
o Escalation decisions
o Documentation quality
• Reinforce SOPs and operational standards
• Support onboarding of new team members
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Administrative Responsibilities
• Review daily activity logs and incident reports
• Ensure documentation accuracy and completeness
• Support scheduling and shift coverage coordination
• Track basic operational metrics (alerts, response times)
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Event & Peak Operations Support
• Support SOC operations during events and high-traffic periods
• Adjust priorities based on volume and risk
• Coordinate closely with field leadership
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What’s in it for you:
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.
If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance, and even casual roles available.
Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
GardaWorld Cash will remain an industry leader in cash management by leveraging the most up-to-date techology available and our decades of experience in the industry to create solutions that give our clients exactly what they need to optimize their business and thrive. We offer modern cash processing for consumer businesses and financial institutions, with a range of products and services that can be used a la carte or bundled into end-to-end solutions that integrate cash and digital revenue streams to enable an optimized treasury operation for any business.