Snr Engineer, Field Service- "I &II"

** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**Job's missionOur Global Sales, Services & Spares IQ and Sustaining teams are seeking SnrEngineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (Intel) in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you'll play a critical role in supporting the advanced semiconductor equipment that powers the world's most transformative technologies. You'll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.Shifts available:Shift 4 (6pm-6am) – Sun-Tu and every other SaturdayShift 5 (6am-6pm) – Sun- Tue and every other WednesdayShift 6 (6pm- 6am) – Wed-Fri and every other SaturdayShift 7 (6am- 6pm) – Wed-Sat and every other WednesdayWhat you will be working on_ Senior Engineer I, Field Service _Install, maintain, and repair ASM semiconductor equipment with minimal supervisionLead troubleshooting of complex tool or process issues using structured diagnostic methodsPerform root‑cause analysis and recommend targeted, data‑driven corrective actionsReview tool‑performance data to identify trends, risks, or improvement opportunitiesProvide technical guidance and on‑the‑job coaching to less‑experienced engineersDocument service activities and support updates to procedures and best practicesCommunicate solutions, progress, and expectations clearly with customer engineersParticipate in escalations alongside cross‑functional ASM engineering teams_ Senior Engineer II, Field Service _Serve as the senior technical lead for equipment installation, performance optimization, and recoveryDiagnose and resolve highly complex, multi‑factor tool and process issues with limited guidanceLead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvementsOwn the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM's senior technical representative onsiteManage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plansGuide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharingChampion best practices and contribute to procedure development, improvements, and field‑wide learningProvide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deploymentsWhat we are looking for_ Senior Engineer I, Field Service _Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, or a Master's degree with 4+ years of experience or PhD degree with 0+ years of experience.Experience of semiconductor field service or capital‑equipment experienceAbility to interpret electronic and electromechanical schematicsExperience with structured troubleshooting methodologiesKnowledge of cleanroom and semiconductor safety protocolsStrong written and verbal communication skillsAbility to work independently and collaboratively in fast‑paced fab environmentsWillingness to travel domestically and internationally (minimum 25%)Proficiency in MS Office_ Senior Engineer II, Field Service _Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, or a Master's degree with 6+ years of experience or PhD degree with 4+ years of experience.Experience in semiconductor field service experience with demonstrated technical leadershipAdvanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshootingExperience driving structured root‑cause analysis and long‑term corrective‑action plansProven ability to lead escalations and manage customer‑technical relationshipsStrong communication and mentorship capabilitiesAbility to work autonomously while guiding and developing other engineersWillingness to travel domestically and internationallyProficiency in MS OfficeWhat sets you apart_ Senior Engineer I, Field Service _Experience supporting beta tools or early‑option equipmentKnowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handlingExperience writing or updating procedures or technical documentationStrong customer‑service approach and organizational skillsFamiliarity with structured problem‑solving methods_ Senior Engineer II, Field Service _Demonstrated leadership in complex troubleshooting programs or technical initiativesExperience owning customer‑technical relationships, including expectations and long‑term partnership buildingStrong capability in mentoring and developing field engineersHands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systemsExperience providing structured feedback to engineering or product teamsExperience evaluating or supporting beta‑stage or early‑option toolsASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.#J-18808-Ljbffr