Small Business Client Service Manager

The Client Service Manager is a fully functioning client-facing professional responsible for independently managing a book of business with simple to moderately complex needs. Delivering high-quality service throughout the entire client lifecycle, owns the full-service experience for assigned clients, handling renewals, coverage changes, and ongoing service requests providing strategic advisory support fosters strong client relationships to drive retention and satisfaction.

Client Ownership & Service Delivery:

- Successfully manages an assigned group of accounts by delivering consistent, high‑quality service and acting as a trusted advisor to provide thoughtful recommendations related to service needs, renewals, and coverage. Builds and maintains strong client relationships through proactive communication, responsiveness, and a deep understanding of client needs

Renewal & Account Growth:

- Full ownership of the end-to-end renewal process, ensuring solutions are delivered accurately, on time, and aligned to client needs. Secures existing business through strong relationship management while actively identifying opportunities to expand coverage, enhance services, and grow additional lines of business through cross selling and account rounding

Risk Management & Advisory Support:

- Address client risk management needs and ensure appropriate solutions are implemented. Identifies service issues, coverage considerations, and potential exposures, providing advisory‑focused guidance and coverage recommendations to support informed client decision‑making

Business Impact & Performance:

- Contributes directly to key business outcomes including client retention, client satisfaction, operating efficiency, and margin performance. Enhances the organization’s value to clients through reliable service delivery and consultative support

Complexity / Autonomy:

• Works independently on routine service needs within clearly defined guidelines
• Accounts assigned have predictable patterns and minimal variability
• Receives coaching and oversight for complex situations or first-time exposures
• Escalates nonstandard coverage questions, client concerns, or unusual service requests

• 1-2 years of prior insurance industry experience required
• Must possess an active P&C license or be in the process of obtaining a license within 90 days of employment in role
• Experience in customer service, insurance, or related field preferred.  
• Prior experience issuing certificates of insurance, handling billing inquiries, or processing policy changes

Skills & Competencies:  

• Strong customer service and communication skills with an ability to build relationships
• High attention to detail and organizational skills
• Ability to learn insurance concepts and technology and workforce management systems quickly
• Problem-solving mindset with the ability to handle routine client situations professionally

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.