SKILLS TRAINER - JOHNSON COUNTY

Summary/Objective The Skills Trainer is designed to be a dual role position where approximately 50% of the time will perform duties as a Skills Trainer and 50% of the time will perform as an Office Support Staff. The scheduling of time will be overseen by the clinic lead in consultation with the office manager and senior director and is based on coverage needs and client care. While performing skills training duties, the employee will provide support, skill training, and one-on-one supervision to clients as outlined in the treatment plan. The Skills Trainer will also maintain case records and documentation per Volunteers of America Northern Rockies policies and procedures and coordinate facility operations and client needs with other staff. While performing the Office Support Staff duties, the employee provides administrative/clinical support to patients and the treatment team. The Office Support Staff is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Essential Functions

• Provides support, supervision, activities, and skills training individually and/or in group settings outlined in the treatment plan. This may include coping skills, self-care, social interaction skills, illness management, crisis management, daily living activities, community awareness, incoming / outgoing residence transitional support, etc.
• Participates as an integral member of a multidisciplinary treatment team.
• Attends team meetings, community partner meetings, and case staffing as assigned by supervisor or clinic director.
• Conducts in-home skills training visits to assist clients with developing independent living skills.
• Assist in preparing materials for the day treatment process, e.g., preparing copies/packets, preparing group room, and cleaning and organizing workspace.
• Cleans program facilities/areas as needed or assigned.
• Provide all services within the detoxification process of the Alcohol Recovery Center (ARC) for clients. Including:
• Non-medical monitoring as prescribed in the ARC policies and procedures.
• Provides medication monitoring of clients following medical policies and procedures.
• Provide basic risk assessment and immediate referral to program coordinator, primary clinician, or on-call staff as needed for expanded risk assessment and intervention.
• Provide for clients life/medical safety, behavioral control, and crisis prevention activities within the scope of practice and contact supervisors, primary clinicians, and appropriate emergency services when needed.
• Is responsible for contacting clinical staff as needed to intervene in situations requiring professional support, increased intervention, alternative placement, or level of care.
• Coordinate daily facility operations, including required monitoring, walkthroughs, and room searches of facility and clients according to program needs.
• Transport clients to access services and appointments as authorized by program needs and treatment plan.
• May administer Drug and Alcohol screens/tests as needed and authorized by clinical staff or primary therapist.
• Participates as a team member of the clients care team.
• Utilizes assessments with clients as outlined in the program, such as the DLA-20, MIS, ORS/SRS, PHQ 9, GAD 7, LOCUS, SOWS, or CIWA.
• Maintains case records and other documentation as outlined in agency policies.
• Familiarizes self and complies with all Volunteers of America Northern Rockies policies and procedures for the individual programs they will be working on.
• Participates in all supervision, staff meetings, and training as required by supervisor and organization.
• Maintains productivity/billable hour expectations as determined by leadership.
• Answer multi-line phone system.
• Schedule clients for appointments.
• Inform clients of the required documentation needed for their appointments.
• Ensure patients complete all paperwork, and all intake/discharge processes are completed.
• Process client contact and insurance information changes.
• Provide administrative support for all written correspondence.
• Process payments from clients.
• Prepare and complete office reports/projects as assigned by the supervisor specific to the job position (e.g., prebilling and insurance audits).
• Other duties as assigned.

Competencies

• Crisis management.
• Ability to work with multiple staff, clients, and agencies.
• Proficiency with Microsoft Office Software: Outlook, Word, Excel.
• Able to meet tight deadlines under pressure.
• Organization skills.
• Ability to work both independently and as part of a team.
• Practical oral and written communication skills.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Supervisory Responsibility This position has no direct supervisory responsibilities.

Work Environment This job operates in a community behavioral health environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Travel Some travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• High School Diploma or GED.
• 1-2 years of training and/or experience in adult education, populations with learning disabilities, working with forensic populations, or severe mental illness.
• Must possess and maintain a valid drivers license.
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house):
• CPR / First Aid
• Mental Health First Aid
• MANDT

Preferred Education and Experience

• Experience working with people experiencing mental illness and/or substance use problems.
• Experience working with people who are actively experiencing a crisis.
• Experience working with people in a forensic environment.
• 3-5 years of training and/or experience in adult education, populations with learning disabilities, working with forensic populations, or severe mental illness.

EEO Statement Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.