Site Visit Coordinator

Location: Austin , TX (Local candidates only)

Work Model: Remote with extensive field travel (Travel daily within the assigned territory (up to 3 hours one way); mileage reimbursed at $0.70/mile)

Pay Rate: $23.70/hr

Overview

This role offers the opportunity to work independently in the field while being part of a collaborative remote team. The position focuses on supporting healthcare providers in understanding and complying with Medicaid program requirements. The ideal candidate will be responsible for building strong provider relationships, ensuring compliance, and maintaining high service standards across the assigned Dallas territory. A reliable vehicle and willingness to travel extensively are required.

Key Responsibilities

• Serve as a remote field representative managing a designated territory
• Conduct scheduled and unscheduled in-person visits with providers
• Ensure compliance with Medicaid policies and procedures
• Travel daily within the assigned territory (up to 3 hours one way); mileage reimbursed at $0.70/mile
• Maintain strong knowledge of Medicaid policies, internal processes, and provider resources
• Manage workload independently using reporting and tracking tools
• Monitor performance to ensure timely and accurate task completion
• Build and maintain professional relationships with providers and internal teams
• Participate in remote trainings, meetings, and collaborative initiatives
• Meet all contractual and program requirements while maintaining a professional presence

Process Overview

• Conduct face-to-face provider visits across the Austin territory
• Manage territory independently while working remotely
• Stay updated with Medicaid policies and internal systems
• Utilize reporting tools to track activities and performance
• Balance fieldwork with remote coordination and team collaboration

Required Skills

• Knowledge of State Medicaid programs and policies
• Strong interpersonal and communication skills
• Ability to work independently and manage a travel-based schedule
• Analytical and reporting skills
• Adaptability to remote and field-based work environments
• Proficiency in Client Office Suite and Adobe Acrobat
• Experience with travel and expense processing
• Strong cross-functional teamwork skills

Preferred Skills

• Proficiency in MS Word, Excel, Outlook, and Adobe tools
• Strong understanding of provider policies and healthcare systems
• Effective time management and territory planning
• Strong written and verbal communication
• Independent decision-making and problem-solving abilities
• Experience in provider-facing or healthcare support roles