Find your calling at Mercy!
The Supervisor - Service Center Customer Support is responsible for the daily tasks and responsibilities of managing their individual Service Center Technician team. Besides management of their individual team, the Supervisor - Service Center Customer Support is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.)and network equipment. Duties also include asset and inventory management, routine audits, port activations, and software support. The Supervisor - Service Center Customer Support is to serve as a resource and mentor of all co-workers on the team and is required to have expertise in all systems supported and to serve as an integral resource in the escalation process. This role is also required to resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.
Position Details:
Position Description: Site Support Supervisor
Location: Hybrid/Remote
Type: Full-Time
Mercy Hospital NW Arkansas
2710 S Rife Medical Lane
Rogers, AR 72758
Qualifications:
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): - Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience. - Demonstrated ability to work in a complex networking and information technology environment. - Basic knowledge of: - Microsoft System Center Configuration Manager (SCCM) - Microsoft Office Products - Microsoft Active Directory - Microsoft file systems (structure, rights, etc.) - Application delivery methods - Scripting (GUI and command line) - Windows operating systems - Microsoft based system security - Familiarity with: - Workstation hardware platforms - Network topologies and protocols - Windows server operating systems - Ability to work alone and with a team. - Logic based troubleshooting skills. - Advanced hardware troubleshooting skills. - Excellent communication skills, both verbal and written. - Ability to travel locally as required. - Willingness to devote significant time to personal and professional development. - Willingness to work outside normal business hours as required to complete projects or moves. - Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices) - Ability to troubleshoot and resolve technical support questions of customers. - Knowledge of networking, internal applications, voice and data communications.
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.