SITE SUPERVISOR - PRIMARY CARE (FT DAYS)

The RMG Site Supervisor will provide daily supervision to clerical and clinical staff and provide leadership and direction for improving patient/customer satisfaction. Conducts staff meetings to maintain company communication and allow providers and staff to address any concerns. Anticipates/facilitates provider needs. Ensure 'payment at time of service' metrics are met. Monitor Revenue Cycle metrics including open encounters and all work queues. Optimize department workflow. Maximize budgeted payroll hours by effectively scheduling staff. Create business relationships in community and evaluate opportunities for growth. In collaboration with Operations Director, responsible for employee relationship including disciplinary actions, training and promotions of practice personnel. Performs functions related to the billing process including ICD-10 and CPT coding.

Essential Duties

• Conducts consistent staff meetings; seizes opportunities to foster communication, provide practice and organizational updates, share information, teach and continually challenge and develop staff.
• Acts as a role model for staff in handling patient, physician and department relations and communicates appropriate issues to Practice Manager or Regional Director.
• Provides daily supervision to clerical and clinical staff.
• Provides leadership and direction for improving patient/customer satisfaction.
• Effectively prioritizes and executes tasks when under pressure.
• Perform additional tasks as assigned to achieve practice/organizational goals.
• Assures the reconciliation sheet is faxed daily. Enters time in KRONOS Timekeeping System.
• Manages facility improvements at site of responsibility.
• Ensure 'payment at time of service' metrics are met; ensure charge capture and turn around on clinic review forms/fatal errors are completed in a timely manner according to policy.
• Run the EMR reports daily to assure all charts are closed and all work queues are completed.
• Ensures timely and accurate patient registrations, scheduling, inpatient and outpatient charge entry and coding.
• Responsible for all cash management activities and end of day reconciliations.
• Ensures the office is prepared each day for patients including clerical preparation, cleanliness and proper stocking of rooms.
• Implements patient satisfaction tactics to promote and maintain the best patient experience.
• Manages front desk activities ensuring patients complete demographic, billing and insurance registration is obtained and updated.
• Monitors and resolves patient complaints.
• Ensures patient customer service expectations are met.
• Ensures clinical staff appropriately documents health information within their scope of practice and a complete medical record is available at time of visit.
• Maintains appropriate health information standards.
• Is responsible for employee relationship including disciplinary actions and hiring in collaboration with their Director and Human Resources.
• Periodically reviews performance of each staff member.
• Determines training and development programs for support staff and develops 'on the job' or 'in-service' programs if needed.
• Evaluates job 'work loads' to ensure equitable distribution and determine if/when reductions or additions in personnel are necessary.
• Is committed to hiring and retaining the best quality talent.
• Assist with selection and training of relevant assigned staff.
• Completes yearly performance evaluations for staff. Monitors staff compliance with mandatory education and training, participation in continuing education programs.
• Maintain DNV and ISO 9001 compliance.
• Maximize budgeted payroll hours by effectively scheduling staff; monitor and track staff productivity through flex staffing tool keeping WHPUOS and W$PUOS at or under budgeted projections.
• Recommends changes in staffing, including daily fluctuations, staff coverage needs, additional staff requests, and IVO.
• Optimize department work flow; continuously analyze patient 'through-put', identify bottlenecks, recommend solutions and implement process improvement strategies.
• Evaluates patient flow to decrease patient wait time and maximize physician productivity by overseeing provider schedules to optimize patient access.
• Monitor patient call volume and appointment accessibility.
• Collaborate with provider to make adjustments in schedule template to promote open access.
• Performs functions related to the billing process including ICD-10 and CPT coding.
• Enters charges, collects and posts payments, reconciles deposits for inpatient and outpatient billing.
• Maintains current knowledge of third party payors, precertifies patients and verifies benefits when necessary.
• Investigates and resolves billing matters for patients and physicians.
• Responsible for, but may delegate the ordering of routing medical and office supplies according to policies and procedures, Refers special medical and office supply requests and capital equipment request information to Practice Manager or Regional Director.
• Provides adequate space for supplies and equipment in appropriate areas.
• Works with staff to continually improve performance.
• Monitors performance improvement and quality control activities.
• Ensures correct clinic review forms in a timely manner.
• Ensures staff adhere to safety standards.
• Ensures physicians and staff adhere to HIPAA guidelines.
• Conducts or ensures performance of daily lab quality controls.
• Ensures visit notes are locked and encounters without claims and charge entry log measures are met.

Preferred Experience

• Possesses the ability to supervise others and resolve problems.
• Excellent communication skills required.
• Ability to work in an automated environment.
• Previous ICD-10 and CPT coding preferred.
• Computer experience required.
• Knowledge of medical terminology.

Preferred Licensure/Education

• Associate's Degree or minimum of 2 years physician office management experience preferred.

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to: 

• Chemicals: Alcohol, hydrogen peroxide, Betadine, cleaning products. 
• Video Display Terminals: Average 
• Blood and Body Fluids: Minimal
• TB or Airborne Pathogens: Minimal - if a patient is infected, it is possible that the health care worker would be exposed, but it is greatly diminished by adherence to universal precautions. 

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Needed for patient communication in person or over the phone. 
• Vision: Needed to perform venipuncture and specimen handling. 
• Smell: Electrical/fire safety. 
• Hearing: Needed for patient communication in person or over the phone. 
• Touch: Needed to perform venipuncture and specimen handling. 

Lifting/Activity Requirements: 

Percentage of time during the normal workday the employee is required to:

• Sit: 15% 
• Twist: 2% 
• Stand: 30% 
• Crawl: 0% 
• Walk: 30% 
• Kneel: 0% 
• Lift: 5% 
• Drive: 2.5% 
• Squat: 5% 
• Climb: 2.5% 
• Bend: 5% 
• Reach above shoulders: 2.5% 

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Frequently 
• Up to 20 lbs: Occasionally 
• Up to 35 lbs: Occasionally 
• Up to 60 lbs: Occasionally 
• Up to 75 lbs: Not Required 
• Up to 100 lbs: Not Required 
• Over 100 lbs: Not Required 

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): 

• Putting away supplies. 
• Lift above the head occasionally to place boxes on high storage shelves. 
• Carry boxes up and down the stairs - distances up to 100 feet. 

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 30 
• Twist: .5 
• Stand: 30 
• Crawl: 0 
• Walk: 2 
• Kneel: 0 
• Lift: 5 
• Drive: 30 
• Squat: 1 
• Climb: .5 
• Bend: .5 
• Reach above shoulders: .5 

Repetitive use of hands (Frequency indicated): 

• Simple grasp up to 15 lbs. 
• Normal weight: continuous 
• Pushing &pulling Normal weight: 50-200# 
• Fine Manipulation: Writing, keyboarding, restocking supplies, specimen handling, venipuncture, assisting examiner. 

Repetitive use of foot or feet in operating machine control: Not Required 

Environmental Factors & Special Hazards:

• Environmental Factors (Time Spent): 
• • Inside hours: 8 
  • Outside hours : 0 
• Temperature: Normal Range 
• Lighting: Average 
• Noise levels: Average 
• Humidity: Normal 
• Atmosphere: 
• Special Hazards: 
• Protective Clothing Required: Gloves when handling blood and body fluids.