Site Reliability Engineer

We are seeking a hands‑on Site Reliability Engineer to join our team. You will bridge the gap between software development and infrastructure operations, treating operational challenges as engineering problems. By leveraging automation, designing resilient distributed systems, and championing observability, you will ensure that our customers can secure and manage their access control systems without friction or failure.Key ResponsibilitiesInfrastructure & Automation: Design, build, and maintain scalable, secure multi‑tenant cloud infrastructure using Infrastructure as Code (IaC) principles.Uptime & Reliability: Own the availability, latency, performance, and capacity planning of the pdk.io platform and its supporting backend microservices.Observability: Develop and manage robust monitoring, logging, and alerting systems to gain deep visibility into cloud infrastructure, API health, and IoT endpoint performance.Incident Response: Participate in a collaborative on‑call rotation. Lead rapid incident response mitigation and drive rigorous, blameless post‑mortems to ensure long‑term system resilience.CI/CD Pipeline Management: Optimize and secure automated deployment pipelines to enable developers to ship code to production safely and efficiently.Cross‑Functional Collaboration: Partner closely with backend developers and hardware engineering teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs), and manage error budgets.Contribute to technical documentation and knowledge sharingToolingCI automation with GitHub Actions and Argo WorkflowsIaC with OpenTofu & Terragrunt at the coreObservability stack powered by Prometheus and GrafanaRequired QualificationsBachelor's or Master's degree in Computer Science, Information Systems, or related fields or equivalent experience3+ years of experience in an SRE, DevOps, or Infrastructure Engineering role supporting production cloud environmentsCloud Architecture: Deep hands‑on experience with major cloud providers (AWS or GCP) and a strong command of containerization and orchestration technologies (Docker and Kubernetes).Coding & Scripting: Strong programming proficiency in languages such as Python, Go, TypeScript, or Bash for automation, internal tooling, and system integrations.Systems & Networking: Solid fundamentals in Linux/Unix administration, networking protocols (TCP/IP, DNS, HTTP/S, load balancing), and cloud security best practices.Mindset: A passionate problem‑solver who prioritizes automation over manual operations and thrives in high‑ownership environments.Must pass drug and criminal background checkWork well in an onsite team environmentPreferred QualificationsExperience with multi‑region deployments, failover strategies, and data consistencyMessaging Systems: Experience managing high‑throughput message queues or data streaming platforms, specifically RabbitMQ or Apache Kafka.Experience operating production systems at scaleData Infrastructure: Familiarity with modern data stack environments, such as Snowflake or relational databases in a self‑hosted environment.Certifications: Relevant industry certifications such as Certified Kubernetes Administrator (CKA) or AWS Certified DevOps Engineer Professional.Familiarity with regulatory requirements (SOC2, GDPR, etc)Nice to HaveExperience in physical security or access control systemsFamiliarity with GCP ecosystem and toolingExperience working in a scaling startup environmentCompetitive salary starting at $125,000 depending on experienceComprehensive medical, dental, and vision coverage401(k) with company match3‑5 weeks PTO annually based on tenurePaid company holidaysWork LocationThis position is an in‑office, non‑remote role, working from ProdataKey Headquarters located in Draper, Utah.#J-18808-Ljbffr