Site Leader

Site Leader
Mount Laurel, NJ (onsite)
3+ Month (Temp to Perm)
Mon-Fri, 8am - 5pm

Seeking a Site Leader to oversee daily print, copy, scan, document services, and facility support operations. This role serves as the primary on-site contact for customer issues and contract compliance, supports operational excellence, assists with staff oversight, and ensures service levels, quality standards, and customer expectations are consistently met.

Responsibilities

• Lead day-to-day operations of the site, including print, copy, scan, and document production services.

• Serve as the primary on-site contact for customers, ensuring excellent customer service and contract compliance.

• Monitor and support workflow, service level agreements, quality standards, audit compliance, and deadline achievement.

• Create and complete work orders, reports, month-end documentation, and other required paperwork accurately and on time.

• Invoice accounts and interact with customers, vendors, facility management, and occupants as needed.

• Report and escalate facility-related issues, including lighting, plumbing, equipment, and system malfunctions; assist with scheduling repairs.

• Coordinate vendor visits, inspections, tours, and issue resolution activities.

• Assist with office moves, seating assessments, workspace layouts, and scheduling.

• Manage office supply and stationery inventory levels and ordering.

• Coordinate conference room scheduling and A/V equipment resources.

• Train employees on workflow procedures, equipment operation, and service processes.

• Assist with staffing, employee development, performance management, attendance tracking, and corrective action processes.

• Maintain productivity, quality, and deadline performance metrics for assigned staff.

• Place requisitions for products and supplies through procurement systems.

• Support profitability through effective use of materials, supplies, and resources.

• Maintain positive working relationships across departments and perform additional duties as assigned.

Requirements

• High school diploma or GED required.

• Minimum 2 years of experience in a related field.

• Previous print, copy, and document production experience required.

• PC proficiency and strong customer service skills required.

• Experience delivering classroom and/or informal training sessions.

• Experience operating advanced office and production equipment and performing complex production jobs.

• Ability to understand and execute service level agreements and contractual obligations.

• Strong organizational, communication, leadership, and problem-solving skills.

• Ability to set priorities, establish goals, and train or lead employees.

• Ability to interpret and apply complex information, data, and instructions.

• Ability to remain current with industry technology and trends.

• Must be able to walk and stand for extended periods to complete production work.

• Ability to bend, reach, lift, and carry materials weighing up to 50 lbs.

• Moderate computer and keyboard skills with strong attention to detail.

• Professional Business Casual dress required.

• No driving required.

• No vaccinations required.

• Available for virtual and/or in-person interviews.