Site Leader

Lancesoft

Jacksonville, FL

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JOB DETAILS

SALARY

$19

SKILLS

Billing, Chargebacks, Communication Skills, Conference Management, Customer Support/Service, Document Management, Employee Relations, Financial Reporting, Interpersonal Skills, Inventory Management, Journalism, Legal, Legal Support Skills, Machining Operations, Operations, Performance Reviews, Pricing, Problem Solving Skills, Procedure Implementation, Profit & Loss, Project/Program Management, Quality Management, Records Management, Sales Management, Time Management, Training/Teaching

LOCATION

Jacksonville, FL

POSTED

1 day ago

Dress Code: Smart business casual
Driving: No, but we do walk over to the courthouse (about 5 blocks) from time to time to drop off documents.
Interview Type: Virtual
Parking is provided.

POSITION PROFILE
Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Tracks and provides data for the purposes of invoices as per the client’s billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for end user issues as well as providing direction for issue resolution. Works directly or indirectly assisting the site operations with any of the following office functions: copy, production, and scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control. Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance the customers work flow.

JOB DUTIES AND RESPONSIBILITIES
LEGAL ENVIRONMENT JOB RESPONSIBILITIES
Possess the legal background to understand client matter work flow, such as:
•Charge back to firm and/or clients for work, supplies, hours, etc.
•Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).
•Familiar with legal records management processes.
•Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.
•Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).

OTHER DUTIES AND RESPONSIBILITIES
•Responsible for the effective implementation and management of the *** Service Excellence methodology.
•Functions as a working supervisor, assisting in the daily tasks and operations as per the customer contract.
•Handles informal contact with the end users daily.
•Handles highly confidential documents that may be time sensitive.
•Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment.
•Responsible for understanding the law firm structure and hierarchy while interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners).
•Responsible for job accuracy on project work that may require an expedient turnaround and have a tight deadline.
•Provides training on workflow and machine operations when necessary.
•Ensures payroll accuracy by overseeing correct time clock punches.
•Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies.
•Operates shifts and maintains quality of work to comply with audits and deadlines.
•Meets quality and deadline standards by the effective use of job scheduling practices.
•Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
•Escalates or facilitates resolution of issues concerning pricing, orders-in, and invoicing.
•Ensures all direct reports execute objectives using tools such as: a developmental plan, ninety (90) day plan, and regular performance reviews.
•Posts reports showing productivity, quality, and deadline results.
•Maintains positive internal working relationships with all department employees by communicating in a professional manner.
•Completes site reports and other paperwork on time and accurately.
•Provides data for month-end management report.
•Assists the account manager with review of the monthly financial reporting.
•Performs other duties as assigned.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/