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SITE IT OPERATIONS ENGINEER

OPmobility SE

Greer, SC

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JOB DETAILS
SKILLS
1st Level Support, Alternative Energy, Auditing, Best Practices, Car Wash, Communication Skills, Computer Security, Contingency Plans, Customer Support/Service, Data Management, Data Recovery, Data Storage, Database Backup, Documentation, Documentation Plan, ERP (Enterprise Resource Planning), Firewall Administration, Help Desk, High Tech Industry, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), International Operations, Internet Security, Internet Service Providers, Local Area Network (LAN), Maintain Compliance, Management of Information Systems/Technology (MIS), Mobile Devices, Network Administration/Management, Network Performance/Analysis, Network Support, On Site Support, Performance Tuning/Optimization, Policy Implementation, Preventative Maintenance, Privacy Regulations, Problem Solving Skills, Process Development, Product Lifecycle Management, Project/Program Management, Regulatory Compliance, Research & Development (R&D), Risk Analysis, Risk Management, Security Auditing, Software Administration, Software Patches, System Migration, System Operations, Systems Administration/Management, Systems Maintenance, Technical Support, Testing, User Documentation
LOCATION
Greer, SC
POSTED
30+ days ago

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow's clean and connected car.

Job Title : IT Operations Engineer

Mission :

  • Provide 1st level technical support and expertise to ensure the smooth operation of IT systems.
  • Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc.
  • Participate in the rollout and support of IS applications (O365, ERP, PLM, R&D systems, etc.).
  • Identify potential risks, develop mitigation plans, and promptly resolve issues to minimize operational disruption.
  • Follow Group IT standards and best practices for IT security and compliance.
  • Act as liaison for IT system rollouts with regional and Group-level stakeholders.
  • Provide regular updates to the Country/Cluster IT Manager and relevant stakeholders.
  • Develop, update and maintain IT operation documentation and contingency plans.

Responsibilities :

1.0 End User Support

  • Work with global IT service teams to provide onsite technical support to end users.
  • Manage and maintain end-user hardware and software.
  • Ensure devices and applications are up to date with the latest patches and updates.

2.0 System Installation and Configuration

  • Install, configure, and maintain office IT systems (PCs, mobile devices, servers, networks, and applications).
  • Provide technical support for system upgrades and migrations.

3.0 Troubleshooting and Problem Resolution

  • Diagnose and resolve IT-related issues promptly to minimize downtime.
  • Implement preventive maintenance measures to reduce recurring issues.

4.0 Network Management

  • Manage and maintain the Local Area Network (LAN).
  • Monitor and troubleshoot WAN infrastructure as first-level support.
  • Open and follow up local ISP tickets and escalate complex issues to Global Operations.
  • Prepare and configure switches and firewalls for handover to Global IT teams.
  • Troubleshoot connectivity issues and support network performance optimization.

5.0 Security and Compliance

  • Implement and maintain IT security measures to protect systems and data.
  • Ensure compliance with Group IT and cybersecurity standards.
  • Conduct regular security audits and vulnerability assessments.

6.0 Data Management

  • Manage data backup and recovery processes for office and R&D data (financial, HR, engineering data, etc.).
  • Implement data retention policies and ensure compliance with data privacy regulations.
  • Optimize data storage and retrieval for efficient operations.

7.0 Project Management

  • Participate in IT projects related to system modernization and efficiency improvements.
  • Assist with planning, implementation, and testing of new IT systems.
  • Identify project risks and develop mitigation plans.
  • Support local rollout of Global IT projects.

8.0 Stakeholder Communication & Collaboration

  • Serve as the primary point of contact for site-level IT operations.
  • Coordinate with Global L2/L3 IT domain specialists during rollouts.
  • Collaborate with regional and Group stakeholders to ensure effective communication to users.
  • Create process guides, training materials, and end-user documentation.
  • Work with vendors and third-party service providers to resolve local technical issues.

Profile :

  • Degree or equivalent experience in Information Technology or related field.
  • Strong knowledge of IT infrastructure, networking, and end-user support.
  • Experience with Microsoft O365 and enterprise applications (ERP, PLM, R&D systems).
  • Understanding of IT security, compliance, and data privacy standards.
  • Strong troubleshooting, communication, and documentation skills.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.

About the Company

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OPmobility SE