Site Coordinator

Site Coordinator, SCA Position Profile

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Job Duties and Responsibilities

• Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and delivering and processing mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence programs.
• Understands how to operate required equipment and software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.
• May include interaction with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customers; may include completing monthly customer reports with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically requires:

• High school diploma or GED
• 1+ years of experience in a related field (B2B and/or technical)
• Previous 1+ year of customer-facing work experience
• Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

• Tactical thought processing
• Ability to present to a small group
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

• Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified; requires interpreting, comprehending, and applying complex material, data, and instructions, and preparing and conveying diversified information.
• Some physical effort required. Work may be sedentary but requires walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).
• Moderate dexterity required; regular application of basic skills such as calculator use, keyboarding, hand tools, and eye/hand coordination.

Disclaimer:
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.