Job#: 3038938
Job Description:
The Oracle Communications Cloud Application Server (OCCAS) SIP Developer designs, builds, and operates SIP-based applications within the OMNIChannel platform, focusing on session management, SIP routing, SIPREC recording flows, and integrations across SBCs, Amazon Connect, and AI-driven systems.
This role is responsible for end-to-end lifecycle delivery-from SIP application development through production operations-ensuring high availability, scalability, and compliance of enterprise voice and recording platforms.
A. SIP Application Development (OCCAS)
Design, develop, and maintain OCCAS-based SIP applications
Session handling, routing logic, and dialog control
Implement features such as:
Header manipulation and normalization
Routing logic updates and dial plan control
Session orchestration and failover behavior
Optimize SIP flows for performance, resiliency, and scalability
B. SIPREC & Recording Integration
Build and maintain SIPREC-based recording and media flows across:
OCCAS session manager
SBCs and Media Hub
Recording platforms (e.g., NICE, Qfiniti, Pindrop, Google Dialogflow)
Implement:
SIPREC routing logic
Multi-stream recording (agent/customer separation)
Metadata and RTP handling
Troubleshoot complex SIPREC scenarios:
Re-INVITE flows
Call recording failures
Session looping and high CPS conditions
C. SBC & SIP Transport Integration
Integrate OCCAS applications with SBC infrastructure:
Routing, normalization, TLS enforcement
SIP trunking and carrier interconnects
Support:
SIP signaling security (TLS/mTLS)
DoS mitigation and traffic shaping
SIP transport reliability across data centers
D. CI/CD & DevSecOps
Design and maintain CI/CD pipelines for:
Build, test, and deployment automation
Ensure:
Automated testing and validation
Code quality and security scanning
Drive:
Trunk-based development
Safe release and rollback strategies
E. Testing & Validation
Develop and execute:
Unit, integration, and end-to-end SIP testing
Validate:
SIP signaling flows and session behavior
SIPREC recording and metadata correctness
Support load/performance testing (CPS, concurrency)
F. Production Support & Operations
Provide L3/L4 support for:
SIP errors (4xx/5xx/6xx)
Session failures and routing issues
Perform:
Root cause analysis (RCA)
Incident resolution and post-mortems
Build runbooks and automation for operational readiness
G. Platform Integration (Contact Center & AI)
Integrate SIP layer with:
Amazon Connect
Genesys
AI/Bot platforms (Google CCAI, Lex, etc.)
Enable:
Agent-assist (SIPREC dual streams)
AI-driven routing and analytics
Bot-to-agent escalation flows
Technical Skills
Strong hands-on experience with:
SIP protocol (RFC 3261 and related RFCs)
SIPREC standards and implementation
Expertise in:
Java / J2EE / SIP Servlets (OCCAS/WebLogic)
Deep understanding of:
Call flows, SDP, RTP media handling
SIP dialog/state management
Platform Experience
Proven experience with:
Oracle OCCAS (or equivalent SIP application server)
SBC platforms (Oracle, Audiocodes, Acme Packet, etc.)
Familiarity with:
Media Hub / recording architecture
Contact center platforms (Amazon Connect, Genesys, Cisco UCCE)
DevOps & Cloud
Experience with:
CI/CD tools (GitHub, Jenkins)
Infrastructure as code
Containerization (Docker/Kubernetes)
Understanding of cloud platforms:
AWS preferred
Troubleshooting & Observability
Expertise using:
Wireshark / SIP traces / SIP ladder diagrams
Strong debugging skills in:
High-volume, real-time SIP environments
Experience with:
Logging, monitoring, and observability tools
Experience in:
Large-scale SIP platforms (multi-cluster OCCAS deployments ~100+ engines)
Knowledge of:
Telecom standards (3GPP, IMS)
Experience with:
AI/ML voice integrations (agent assist, analytics)
Familiarity with:
PCI / compliance-driven call recording environments
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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Employee Type:
Contract
Remote:
Yes
Location:
Eden Prairie, MN, US
Job Type:
Date Posted:
June 17, 2026
Pay Range:
$50 - $55 per hour
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