Shuttle Dispatcher Supervisor - Anchorage Airport

Description

Key Responsibilities

• Directly supervise dispatchers and Dispatcher Leads, including assigning duties, monitoring productivity, and ensuring compliance with policies and procedures. 
• Provide coaching, training, corrective action, and performance evaluations. 
• Support hiring decisions, onboarding, and ongoing development of dispatch staff. 
• Ensure proper staffing levels based on operational needs and passenger volume. 
• Lead shift briefings and communicate service expectations. 
• Oversee real-time shuttle bus service to ensure on-time performance and route coverage. 
• Review and approve dispatch decisions involving vehicle assignments, driver assignments, route adjustments, and service level changes. 
• Monitor GPS systems, dispatch software, and radio communications to maintain service continuity. 
• Respond to service disruptions, breakdowns, and emergencies with effective solutions. 
• Coordinate fleet availability with maintenance teams to minimize downtime. 
• Ensure compliance with ADA transportation requirements, safety standards, and client expectations. 
• Act as the primary point of escalation between dispatch, drivers, maintenance, customer service, and management. 
• Provide timely updates regarding service delays, route adjustments, and operational impacts. 
• Support customer experience teams with shuttle ETA information and service planning. 
• Communicate with leadership regarding staffing, incidents, and operational performance. 
• Prepare and validate daily, weekly, and monthly operational reports. 
• Maintain accurate logs of incidents, route changes, service delays, staffing levels, and performance metrics. 
• Audit dispatcher documentation for accuracy and compliance. 
• Monitor operational data and proactively implement improvements to enhance efficiency. 
• Ensure dispatch staff follow Reimagined Parking communication standards and documentation protocols. 
• Drive shuttle vehicles as needed to support service continuity, cover staffing shortages, or reposition fleet vehicles. 
• Assist during service emergencies, large events, or high-volume periods. 
• Perform basic vehicle checks when operating company vehicles. 
• Ensure accurate recordkeeping for operational audits, compliance, and service-level reporting. 
• Track and document equipment issues, driver performance concerns, and route deviations. 
• Operate shuttle vehicles as needed to support service, cover staffing gaps, or reposition fleet vehicles. 
• Assist with emergency situations, special events, or service interruptions. 

Skills, Knowledge and Expertise

• Prior lead or senior-level experience preferred. 
• Strong knowledge of dispatch systems, fleet operations, and route scheduling. 
• Excellent verbal and written communication skills. 
• Ability to multitask in a fast-paced operations environment. 
• Ability to interpret operational data and make quick, informed decisions. 
• Strong leadership qualities, professionalism, and integrity. 
• Proficiency in Microsoft Word, Excel, and dispatch software tools. 
• Familiarity with operational devices including radios, computers, tablets, and GPS systems. 
• Working knowledge of ADA transportation requirements (ADA 1990 and amendments). 
• Strong problem-solving skills with the ability to stay calm and organized under pressure. 

• 3+ years of transportation or dispatch experience, including at least 1 year in a leadership or supervisory role. 
• Over 21 years old 
• Valid driver’s license with acceptable driving record (required for operational driving duties). 
• Must successfully pass a background check, in accordance with company policy and applicable laws  
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.  

• Ability to sit or stand for extended periods while monitoring operations. 
• Occasional bending, lifting, or moving supplies or equipment up to 25–40 lbs. 
• Ability to walk across parking facilities, garages, and operational sites as needed. 
• Ability to safely drive and maneuver shuttle vehicles. 

• Fast-paced operational setting within parking facilities, shuttle operating areas, and dispatch centers. 
• Frequent exposure to outdoor weather conditions (heat, cold, rain) depending on location. 
• Constant radio communication and multitasking in a dynamic transportation environment. 
• May require working evenings, weekends, holidays, or rotating schedules to support 24/7 operations. 

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.  

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).