Budgeting, Communication Skills, Customer Support/Service, Health Plan, Interpersonal Skills, Leadership, Mentoring, Operations Management, People Management, Plumbing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Psychiatry and Mental Health, Resolve Customer Issues, Retail Sales, Revenue Growth, Sales, Training/Teaching, Vendor/Supplier Relations, Writing Skills
LOCATION
Corpus Christi, TX
POSTED
Today
Showroom Manager
Ferguson is currently seeking the right individual to fill an immediate need for a Showroom Manager in our Corpus Christi, TX Bath, Kitchen & Lighting Showroom.
Job Details
Reports to the Sr Sales Manager
9000 sq ft Showroom (including office/clearance center)
Direct oversight of 4 associates and will lead the customer service team
Responsibilities
Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager, Showroom Operations Manager to focus on Showroom Displays, the Clearance Center, revenue growth, margin enhancement, budget targets and process improvement
Maintain and develop a team including hiring, mentoring, training, scheduling, goals and expectations and development
Supervises the daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures
Handle budget process activities, review and handles expenses
Assist customers, both by appointment and walk-ins
Build and maintain relationships with suppliers as well as be the first point of contact to address and resolve customer complaints
Attend industry events and/or meetings to be the representative of Ferguson locally
Qualifications
Prior sales leadership experience is ideal coupled with sales and customer service experience
Proven track record to build and implement process improvement / efficiencies
Ability to initiate and embrace change, mentoring skills and desire to train others
Ability to work across department lines, manage time and people
Must have outstanding communication skills; verbal, written and interpersonal skills
Ability to listen optimally to address problems, anticipate issues and make effective decisions
Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus
The ability to take care of a vast array of customers with varying levels of product knowledge
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!