Showroom Manager

Showroom Manager

Ferguson is currently seeking the right individual to fill an immediate need for a Showroom Manager in our Corpus Christi, TX Bath, Kitchen & Lighting Showroom.

Job Details

• Reports to the Sr Sales Manager
• 9000 sq ft Showroom (including office/clearance center)
• Direct oversight of 4 associates and will lead the customer service team

Responsibilities

• Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager, Showroom Operations Manager to focus on Showroom Displays, the Clearance Center, revenue growth, margin enhancement, budget targets and process improvement
• Maintain and develop a team including hiring, mentoring, training, scheduling, goals and expectations and development
• Supervises the daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures
• Handle budget process activities, review and handles expenses
• Assist customers, both by appointment and walk-ins
• Build and maintain relationships with suppliers as well as be the first point of contact to address and resolve customer complaints
• Attend industry events and/or meetings to be the representative of Ferguson locally

Qualifications

• Prior sales leadership experience is ideal coupled with sales and customer service experience
• Proven track record to build and implement process improvement / efficiencies
• Ability to initiate and embrace change, mentoring skills and desire to train others
• Ability to work across department lines, manage time and people
• Must have outstanding communication skills; verbal, written and interpersonal skills
• Ability to listen optimally to address problems, anticipate issues and make effective decisions
• Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus
• The ability to take care of a vast array of customers with varying levels of product knowledge